40 € / Por mês

Customer Excellence Manager Central Europe, Lisboa, Emma

Customer Excellence Manager Central Europe, Lisboa, Emma

Detalhes + Detalhes -

  • Tipo de emprego: Full time
  • Tipo de contrato: Permanent
  • Tipo de salário: Monthly
  • Ocupação: Customer excellence manager central europe
  • Min. Salário: 30.000

Localização + Localização -

  • País: Portugal
  • Região:: Lisboa
  • Cidade: Lisboa
  • Endereço:: Lisboa

Descrição + Descrição -

Customer Excellence Manager Central Europe Cargo Customer Excellence Manager Central Europe This is what you’ll doYou will shape the Emma Customer Service experience by being self-reliant in adjusting processes, leading cross-team calibration projects and driving continuous improvementYou will ensure smooth, sustainable communication between Emma and our external customer service teams across the globeYou will sporadically be on site at our contact centers to coach the teams, foster collaboration and gather crucial front-line feedback from customer service agentsYou will collaborate with global teams on knowledge management, service channel strategies, operating systems and data analysisYou will take challenges hands-on, understanding the root causes of customer dissatisfaction and deriving solutionsYou will define clear action plans to achieve your defined goals and develop strategies to achieve internal KPIsYou will make independent decisions that are within your field of work.This is what you’ll bring us:You are fluent in EnglishExperiences in German, Dutch, Flemish, French, Swedish or Danish are an advantage, but not essentialYou have a bachelor’s degree in a relevant subject, or previous experience in Customer Service, Operations management, or Project ManagementYou are empathetic and you have exceptional communication, interpersonal and customer service skillsYou are passionate about customer satisfactionYou are an open-minded team playerYou have analytical skills and learn quicklyYou like to take on responsibility and can work independentlyYou like to travel and meet new peopleThis is what we offer:A combination of personal and company growth to accelerate your career and help you reach your goals.The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.To work and learn from experts in diverse fields and get to know your team members at exciting company events. fidanto.com asks for your consent to use your personal data to:perm_identity Personalised ads and content, ad and content measurement, audience insights and product development devices Store and/or access information on a device Some vendors may process your personal data on the basis of legitimate interest, which you can object to by managing your options below. Look for a link at the bottom of this page or in our privacy policy where you can withdraw consent.

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Apresentado por: Emma