Customer Excellence Manager Central Europe, Lisboa, Emma

Publicados 2022-09-25
Expira 2022-10-25
ID #1183506562
40 €
Customer Excellence Manager Central Europe, Lisboa, Emma
Portugal, Lisboa, Lisboa,
Publicados September 25, 2022

Detalhes do trabalho

Tipo de emprego: Tempo total
Tipo de contrato: Permanente
Tipo de salário: Por mês
Ocupação: Customer excellence manager central europe
Min. Salário: 30.000

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Customer Excellence Manager Central Europe

Cargo Customer Excellence Manager Central Europe

This is what you’ll doYou will shape the Emma Customer Service experience by being self-reliant in adjusting processes, leading cross-team calibration projects and driving continuous improvementYou will ensure smooth, sustainable communication between Emma and our external customer service teams across the globeYou will sporadically be on site at our contact centers to coach the teams, foster collaboration and gather crucial front-line feedback from customer service agentsYou will collaborate with global teams on knowledge management, service channel strategies, operating systems and data analysisYou will take challenges hands-on, understanding the root causes of customer dissatisfaction and deriving solutionsYou will define clear action plans to achieve your defined goals and develop strategies to achieve internal KPIsYou will make independent decisions that are within your field of work.This is what you’ll bring us:You are fluent in EnglishExperiences in German, Dutch, Flemish, French, Swedish or Danish are an advantage, but not essentialYou have a bachelor’s degree in a relevant subject, or previous experience in Customer Service, Operations management, or Project ManagementYou are empathetic and you have exceptional communication, interpersonal and customer service skillsYou are passionate about customer satisfactionYou are an open-minded team playerYou have analytical skills and learn quicklyYou like to take on responsibility and can work independentlyYou like to travel and meet new peopleThis is what we offer:A combination of personal and company growth to accelerate your career and help you reach your goals.The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.To work and learn from experts in diverse fields and get to know your team members at exciting company events.

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    Tourism is travel for pleasure or business; also the theory and practice of touring, the business of attracting, accommodating, and entertaining tourists, and the business of operating tours. Tourism may be international, or within the traveller's country. The World Tourism Organization defines tourism more generally, in terms which go "beyond the common perception of tourism as being limited to holiday activity only", as people "traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes". Tourism can be domestic or international, and international tourism has both incoming and outgoing implications on a country's balance of payments. Today, tourism is a major source of income for many countries, and affects the economy of both the source and host countries, in some cases being of vital importance. Tourism suffered as a result of a strong economic slowdown of the late-2000s recession, between the second half of 2008 and the end of 2009, and the outbreak of the H1N1 influenza virus, but slowly recovered. International tourism receipts (the travel item in the balance of payments) grew to US$1.03 trillion (€740 billion) in 2011, corresponding to an increase in real terms of 3.8% from 2010. International tourist arrivals surpassed the milestone of 1 billion tourists globally for the first time in 2012, emerging markets such as China, Russia and Brazil had significantly increased their spending over the previous decade. The ITB Berlin is the world's leading tourism trade fair.

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