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Customer Excellence - Contact Center Manager France, Lisbon, Emma

Publicados 2022-07-01
Expira 2022-08-01
ID #1067287567
Free
Customer Excellence - Contact Center Manager France, Lisbon, Emma
Portugal, Lisboa, Lisboa,
Publicados July 1, 2022

Detalhes do trabalho

Tipo de emprego: Tempo total
Tipo de contrato: Permanente
Tipo de salário: Por mês
Ocupação: Customer excellence - contact center manager france


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Customer Excellence - Contact Center Manager France Lead projects to continuously develop new/further contact center services Define contracts and service level agreements (SLA) incl. negotiation with contact center partners Analyze the relevant contact center metrics incl. quality management by creating reports to improve processes and participate in management meetings Develop our Customer Service Team by being self-reliant in making decisions concerning your area Support recruiting of new customer service team members and offer guidance to outsourced contact center leadership team, quality analysts and trainers Work cross-functionally with other teams to ensure smooth running of customer service operations Work in an international environment What you'll do:Lead projects to continuously develop new/further contact center services Define contracts and service level agreements (SLA) incl. negotiation with contact center partners Analyze the relevant contact center metrics incl. quality management by creating reports to improve processes and participate in management meetings Develop our Customer Service Team by being self-reliant in making decisions concerning your area Support recruiting of new customer service team members and offer guidance to outsourced contact center leadership team, quality analysts and trainersWork cross-functionally with other teams to ensure smooth running of customer service operations Work in an international environment Who we're looking for:You have significant experience in areas of contact center operations and management, customer services and business process outsourcing You have exceptional communication, interpersonal and customer service skills Your negotiation skills have a firm proof of concept You are fluent in French and English. Experiences in other languages are an advantage, but not essential You have knowledge of working with CRMs, helpdesks, project management tools & solutions are an advantage. Working with MS-Office is not unknown to you You are passionate about customer satisfaction You are an open-minded team player You have analytical skills and learn quickly You like to take on responsibility and can work independently You like to travel and meet new people What we offer:A combination of personal and company growth to accelerate your career and help you reach your goals.The chance to work on exciting and challenging projects either independently or as part of a dedicated, international team.Responsibility and decision-making authority from day one—you'll create an impact with new, innovative ideas and help shape our company DNA.To work and learn from experts in diverse fields and get to know your team members at exciting company events.Become an EmmieOur work culture is built on strong values promoting community, agility, and ownership. Growth and excellence in all areas are important to us, which is why we offer our team members opportunities to unlock their full potential professionally and personally. Emma proudly celebrates diversity. We are an equal opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.Our aim is to get back to you in a couple of days, however we are currently receiving a large amount of applications and this might lead to a delay in the process. We will get back to you as soon as possible!

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    Emma
    Registrado em October 7, 2017

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    Tourism is travel for pleasure or business; also the theory and practice of touring, the business of attracting, accommodating, and entertaining tourists, and the business of operating tours. Tourism may be international, or within the traveller's country. The World Tourism Organization defines tourism more generally, in terms which go "beyond the common perception of tourism as being limited to holiday activity only", as people "traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes". Tourism can be domestic or international, and international tourism has both incoming and outgoing implications on a country's balance of payments. Today, tourism is a major source of income for many countries, and affects the economy of both the source and host countries, in some cases being of vital importance. Tourism suffered as a result of a strong economic slowdown of the late-2000s recession, between the second half of 2008 and the end of 2009, and the outbreak of the H1N1 influenza virus, but slowly recovered. International tourism receipts (the travel item in the balance of payments) grew to US$1.03 trillion (€740 billion) in 2011, corresponding to an increase in real terms of 3.8% from 2010. International tourist arrivals surpassed the milestone of 1 billion tourists globally for the first time in 2012, emerging markets such as China, Russia and Brazil had significantly increased their spending over the previous decade. The ITB Berlin is the world's leading tourism trade fair.


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