David Kennedy Recruitment is working with a leading travel management, corporate card and expense management company that is looking to recruit German speaking B2 B Travel Agent to join their team in Portugal.
Position: Travel Agent
Location: remote, Portugal or hybrid, Lisbon (candidate's discretion)
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Assist travelers with best-in-class personalized support
- Solve issues with any travel or tech related help they may require, ranging from standard platform queries to last-minute emergency travel situations
- Stay up to date with travel industry and platform knowledge to deliver unparalleled service and support further company's success
- Build meaningful relationships across global teams
- Provide feedback to product and engineering team necessary for product improvement
- Meet and exceed KPIs.
REQUIREMENTS:
- Native/fluent in German, both oral and written. Fluent in English (B2 or higher)
- Previous working experience in a customer service roles, ideally covering travel and hotel segments
- Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory
- Metrics driven as an indicator and motivator of success
- A skilled communicator who enjoys creating personalized verbal and written communication
- A team player who thrives in collaborating, giving and receiving feedback and lifting others up
- Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform
- Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization
- Working schedule: Monday to Sunday, 07 AM - 10 PM, rotating schedules.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Generous medical plans, dental, and vision benefits with premiums
- Paid parental and bereavement leave
- Subsidized commuter benefits
- Mental health support
- Connectivity stipends
- And many others!
