German Customer Service - Travel Industry, Lisbon, Recruit4.work

German Customer Service - Travel Industry, Lisbon, Recruit4.work

Detalhes + Detalhes -

  • Tipo de emprego: Full time
  • Tipo de contrato: Permanent
  • Tipo de salário: Monthly
  • Ocupação: German customer service - travel industry

Localização + Localização -

  • País: Portugal
  • Região:: Pt
  • Cidade: Lisbon

Descrição + Descrição -

Have you always wanted to experience living and working in a new international environment? We can offer this! Move to Portugal and start experiencing one of the oldest nations in Europe get to know Portugal`s rich culture and ancient history. Experience all of this while working in a national diverse company. Not only can you expand your working experience but you can also participate in all kinds of events to get to know your co-workers better. Join the basket tournament or the quiz night!Our customerOur customer is one of the most prestigious and well-known hotel brands in the world. Together with your colleagues, you will be ensuring a competent and friendly customer service experience via phone, e-mail and chat, as well as providing an industry-leading reservation experience to the German market and in support to the UK market. Part of your daily activities will be:Providing a professional voice reservation experience by handling contacts via phone and other mediums in German and English, to match products with guest needs resulting in revenue generation, brand preference and customer loyalty;Providing a seamless customer experience through effective use of systems information and tools;Answering questions regarding prices, hotel details, reservation or payment conditions;Assisting guests with all questions relating to “pre”, “in” or “post travel” concerns;Seeking opportunities to improve individual and team performance, by helping your team members keeping motivated and deliver on goals;Our ideal candidate isPassionate about travel and world class customer serviceA natural team player - we believe in supporting and developing our people, Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers Required skillsFluent in German Working proficiency in English Excellent communication skillsProblem solvingSense of responsibilityBenefitsExcellent benefits packageMultilingual and excellent work environment to provide the customer serviceExtensive training Languages classes (for international candidates)Internal employee incentivesLocated in an amazing office in Lisbon with excellent transport linksLocationLisbon, Portugal

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Apresentado por: Recruit4.work