German Customer Service - Travel Industry, Lisbon,

Portugal, Pt, Lisbon
Publicados 2022-11-24
Expira 2022-12-24
ID #1274729881
German Customer Service - Travel Industry, Lisbon,
Portugal, Pt, Lisbon,
Publicados November 24, 2022

Detalhes do trabalho

Tipo de emprego: Tempo total
Tipo de contrato: Permanente
Tipo de salário: Por mês
Ocupação: German customer service - travel industry

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Have you always wanted to experience living and working in a new international environment? We can offer this! Move to Portugal and start experiencing one of the oldest nations in Europe get to know Portugal`s rich culture and ancient history. Experience all of this while working in a national diverse company. Not only can you expand your working experience but you can also participate in all kinds of events to get to know your co-workers better. Join the basket tournament or the quiz night!Our customerOur customer is one of the most prestigious and well-known hotel brands in the world. Together with your colleagues, you will be ensuring a competent and friendly customer service experience via phone, e-mail and chat, as well as providing an industry-leading reservation experience to the German market and in support to the UK market. Part of your daily activities will be:Providing a professional voice reservation experience by handling contacts via phone and other mediums in German and English, to match products with guest needs resulting in revenue generation, brand preference and customer loyalty;Providing a seamless customer experience through effective use of systems information and tools;Answering questions regarding prices, hotel details, reservation or payment conditions;Assisting guests with all questions relating to “pre”, “in” or “post travel” concerns;Seeking opportunities to improve individual and team performance, by helping your team members keeping motivated and deliver on goals;Our ideal candidate isPassionate about travel and world class customer serviceA natural team player - we believe in supporting and developing our people, Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers Required skillsFluent in German Working proficiency in English Excellent communication skillsProblem solvingSense of responsibilityBenefitsExcellent benefits packageMultilingual and excellent work environment to provide the customer serviceExtensive training Languages classes (for international candidates)Internal employee incentivesLocated in an amazing office in Lisbon with excellent transport linksLocationLisbon, Portugal

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    Tourism is travel for pleasure or business; also the theory and practice of touring, the business of attracting, accommodating, and entertaining tourists, and the business of operating tours. Tourism may be international, or within the traveller's country. The World Tourism Organization defines tourism more generally, in terms which go "beyond the common perception of tourism as being limited to holiday activity only", as people "traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes". Tourism can be domestic or international, and international tourism has both incoming and outgoing implications on a country's balance of payments. Today, tourism is a major source of income for many countries, and affects the economy of both the source and host countries, in some cases being of vital importance. Tourism suffered as a result of a strong economic slowdown of the late-2000s recession, between the second half of 2008 and the end of 2009, and the outbreak of the H1N1 influenza virus, but slowly recovered. International tourism receipts (the travel item in the balance of payments) grew to US$1.03 trillion (€740 billion) in 2011, corresponding to an increase in real terms of 3.8% from 2010. International tourist arrivals surpassed the milestone of 1 billion tourists globally for the first time in 2012, emerging markets such as China, Russia and Brazil had significantly increased their spending over the previous decade. The ITB Berlin is the world's leading tourism trade fair.

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