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French Customer Support – Airline Reservations, Lisbon

Portugal, Lisbon, Lisbon
Publicados 2022-06-01
Expira 2022-07-01
ID #1021933635
French Customer Support – Airline Reservations, Lisbon
Portugal, Lisbon, Lisbon,
Publicados June 1, 2022

Detalhes do trabalho

Tipo de emprego: Tempo total
Tipo de contrato: Permanente
Tipo de salário: Por mês
Ocupação: French customer support – airline reservations

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Why join us Want to inspire customers with your passion for travelling? Then come join our dynamic multilingual teams in Lisbon. You will grow with us in a global company that puts its people at the heart.  We are looking for a Booking Advisor to provide superb customer experience through our Inbound Calls channel and Social Media chat. You will be working on behalf of one of the most famous airline companies in the world.You will develop valuable business skills while gaining a privileged view and know-how inside the tourism industry.   Your mission at Webhelp  At Webhelp, your contribution will make a difference in the business of our clients and the life of their customers. Your project is a British multinational low-cost airline company that operates domestic and international scheduled flights worldwide.Your mission is to create enthusiasm around our clients’ services and solve with precision and efficiency emerging issues that customers may face. You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job.   What you will be doing at Webhelp As a Booking Advisor, you will: Booking management (altering, canceling, or creating new reservations)Assist clients via inbound calls and/or chat in the after-sales process by answering inquiries regarding the reservations and attending to potential requests.Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations).Give real-time, accurate information that empowers the customer to make decisions.Go beyond the customer's service expectations so they will remember and share their great experience.Listen to the customer's unique situation and acknowledge their needs.  What we are looking for Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer-orientated and can adapt seamlessly to different types of people. Likewise, it is important that you can multitask, prioritize, and manage time effectively.   We’ll be a great match if you: Are Native or Proficient French (C2)Have fluency in English (B2)Have excellent communication skills coupled with empathy and team spiritHave previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferentialHave previous experience in Customer Service or as a tourism/travel representative is a plusFor non-EU residents, it is mandatory to have a valid work permit.   You appreciate our values ​​of recognition, integrity, unity, commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.   Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment.   What we offer Competitive wages (14 monthly payments per year)Performance bonusTransportation allowanceHealth insurance with a dental plan (after 6 months contract)Relocation package: shared accommodation and flight reimbursement Who we are Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries. Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide. If this sounds like you, join us! Webhelp Portugal is an equal opportunity employer. Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws. 

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    Webhelp Portugal
    Registrado em October 7, 2017


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    Tourism is travel for pleasure or business; also the theory and practice of touring, the business of attracting, accommodating, and entertaining tourists, and the business of operating tours. Tourism may be international, or within the traveller's country. The World Tourism Organization defines tourism more generally, in terms which go "beyond the common perception of tourism as being limited to holiday activity only", as people "traveling to and staying in places outside their usual environment for not more than one consecutive year for leisure, business and other purposes". Tourism can be domestic or international, and international tourism has both incoming and outgoing implications on a country's balance of payments. Today, tourism is a major source of income for many countries, and affects the economy of both the source and host countries, in some cases being of vital importance. Tourism suffered as a result of a strong economic slowdown of the late-2000s recession, between the second half of 2008 and the end of 2009, and the outbreak of the H1N1 influenza virus, but slowly recovered. International tourism receipts (the travel item in the balance of payments) grew to US$1.03 trillion (€740 billion) in 2011, corresponding to an increase in real terms of 3.8% from 2010. International tourist arrivals surpassed the milestone of 1 billion tourists globally for the first time in 2012, emerging markets such as China, Russia and Brazil had significantly increased their spending over the previous decade. The ITB Berlin is the world's leading tourism trade fair.

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