Senior Support Engineer, Portugal, Docker

Senior Support Engineer, Portugal, Docker

Detalhes + Detalhes -

  • Tipo de emprego: Full time
  • Tipo de contrato: Permanent
  • Tipo de salário: Monthly
  • Ocupação: Senior support engineer

Localização + Localização -

  • País: Portugal
  • Região:: Portalegre
  • Cidade: Portugal

Descrição + Descrição -

Responsibilities: Deliver a top tier user support experience for the Docker Hub and Docker Desktop products using the Salesforce customer service software and services Engage with the engineering teams to resolve technical issues Support and assist the other teams within Docker Take part in on-call rotations Qualifications: 5+ years enterprise software engineering experience and technical support experience Experience with the Docker engine, Docker Hub, and other related technologies Strong written and verbal English communication skills Ability to work remotely across time zones Experience troubleshooting Docker technologies and SaaS products Familiarity with macOS, Microsoft Windows, and Linux Qualifications (Nice to have): Familiarity with IT automation software (CI/CD) Familiarity with the Go programming language Comfortable with programming languages: Python, JavaScript, or similar language Familiarity with Kubernetes Comfortable with REST API and web applications Your first 30 days: Onboarding activities to follow in the first 2 weeks Meet the support team and other people you will have to interact with Understand the values of Docker Understand the team mission Start diving into the different tools Start to resolve some tickets Your first 90 days: Feel comfortable with the environment Meet people across the company Take part in the ticket resolution Be part of the on-call rotations Your first year: Have established strong relationships with all team members and cross functional teams Be comfortable handling advanced requests from customers Have autonomy over technical area to understand issues and work with dev team to imagine the best solution Perks: Freedom & flexibility; fit your work around your life Variety of virtual and in-person social events to build connections and have fun Home office setup; we want you comfortable while you work Generous maternity and parental leave Technology stipend equivalent to $100 net/month PTO plan that encourages you to take time to do the things you enjoy Whaleness Days: companywide day off each month Quarterly, company-wide hackathons Training stipend for conferences, courses and classes Stock Options; we are a growing start-up and want all employees to have a share in the success of the company Docker Swag Medical benefits, retirement and holidays vary by country Docker embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be. EU Salary Range 47,000 EUR - 107,000 EUR (salary range can change if hired in at a different level) Due to the remote nature of this role, we are unable to provide visa sponsorship. #LI-REMOTE

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Apresentado por: Docker