German System Analyst (hybrid), Portugal, Hcl Technologies

Publicados 2022-09-22
Expira 2022-10-22
ID #1178347201
German System Analyst (hybrid), Portugal, Hcl Technologies
Portugal, Portalegre, Portugal,
Publicados September 22, 2022

Detalhes do trabalho

Tipo de emprego: Tempo total
Tipo de contrato: Permanente
Tipo de salário: Por mês
Ocupação: German system analyst (hybrid)

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German System Analyst (Hybrid) HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age; with a worldwide network of R&D, innovation labs and delivery centers and 'Ideapreneurs' working in 50 countries. HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.Job Description As a System Analyst you will play a critical role in assisting clients as a system expert, providing excellent technical customer support. The ideal candidate will be an effective communicator, an analytical problem solver, and have the ability to thrive in a fast-paced environment.Responsibilities Manage systems access approvals from the client, end customers, partners, and third parties. Manage access controls for new personnel starters, movers and leavers (employees/contractors)Perform security license validation (cost down process). Coordinate scrub process (which is list of/report of individuals and what systems each person has access to), to perform oversight/control review of such access; forward any system requests/changes to appropriate approverPerform UAT/Regression testing (service delivery focus); perform Zero Test for CRM (i.e., test before business/production start); perform business systems projects with respect to PEGA/CLICKProvide incident management and support, perform ground plan maintenance; Perform escalations for service confirmationsCustomer account management; Provide Business Continuity Plan (BCP) support for service deliveryProvide standard and non-standard service delivery reportingQualifications & Skills Minimum 2 years of experience in similar roleRelevant educational degree with relevant work experienceExperience in analyzing and documenting business and technical processesExtensive hands-on experience in industry leading products for ticketing and call managementAnalytical, attention to detail, dependability, integrity, adaptability, ownership and customer focus are the key competencies required for the roleRequired Language Thresholds: German (Level C1/C2)English (Level B2)What We Offer: • Location: Hybrid in Lisbon;• Working hours: Monday to Friday (day shift);• Permanent contract;• Private health and life insurance from day one in the company;• Meal allowance on card/voucher;• Competitive salary;• Career progression opportunities;• Parenthood program;• Our facilities include: An on-site gym, indoor pool, fitness classes and a football pitch. A staff canteen with varied food options and river-facing balcony seating_Candidate Privacy Notice: _ _hcl\_bserv Job Types: Full-time, Permanent

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    Technology ("science of craft", from Greek τέχνη, techne, "art, skill, cunning of hand"; and -λογία, -logia) is the collection of techniques, skills, methods, and processes used in the production of goods or services or in the accomplishment of objectives, such as scientific investigation. Technology can be the knowledge of techniques, processes, and the like, or it can be embedded in machines to allow for operation without detailed knowledge of their workings. The simplest form of technology is the development and use of basic tools. The prehistoric discovery of how to control fire and the later Neolithic Revolution increased the available sources of food, and the invention of the wheel helped humans to travel in and control their environment. Developments in historic times, including the printing press, the telephone, and the Internet, have lessened physical barriers to communication and allowed humans to interact freely on a global scale. The steady progress of military technology has brought weapons of ever-increasing destructive power, from clubs to nuclear weapons.


    Source: https://en.wikipedia.org/