David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a German speaking Customer Service Representative to join their team in Porto.
Position: Customer Service Representative
Location: Porto, Portugal
Work model: Remote
Employment type: Fixed term (6 months)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.
Foster positive relationships by delivering prompt and courteous support.
Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.
Maintain a professional and empathetic approach in all customer interactions.
Work collaboratively with colleagues and leadership to achieve team objectives.
Share insights on recurring challenges and suggest opportunities for process or service improvements.
REQUIREMENTS:
Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
Previous experience in customer service would be advantagous
Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
Basic understanding of customer service principles and the ability to follow standard procedures.
Ability to handle technical inquiries and troubleshoot common issues with guidance.
Ability to quickly learn new softwares and technologies
Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
Organized, detail-oriented, and able to manage multiple tasks simultaneously.
Willingness to learn and adapt in a fast-paced or evolving support environment.
OFFER:
Opportunity to work with a leading global travel & tourism brand
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts
And many more
