Technical Account Manager- Cyber Security (remote), Portugal, Portalegre

Publicados 2022-05-22
Expira 2022-06-22
ID #1008349892
30000 €
Technical Account Manager- Cyber Security (remote), Portugal, Portalegre
Portugal, Portalegre, Portalegre,
Publicados May 22, 2022

Detalhes do trabalho

Tipo de emprego: Tempo total
Tipo de contrato: Permanente
Tipo de salário: Por mês
Ocupação: Technical account manager- cyber security (remote), portugal
Min. Salário: 20.000

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Candidate must be fluent in German and English *REMOTE POSITION* Would you like to join the leading global provider of network security solutions to help strategic accounts optimizing their customer experience? At Fortinet we are looking for a Technical Account Manager to build a long term trusted relationship by operating as primary technical advisor for key enterprise customers. As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment. If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products then come and join our team. Key Responsibilities: Develop a deep understanding about the customer business/technical needs to provide technical information, guidance and support Become a trusted advisor by proactively guide your customers with technical recommendations and best practices Run advanced troubleshooting on the full range of Fortinet products, reproduce customer environments on lab equipment, recommend potential new solutions Take initiatives and ownership of customer incidents to drive for timely resolutions Manage customer communications and expectations until the closure of each case Participate in customer conference calls or face to face customer meetings Produce service reports to summarize service activity and performance for key stakeholders Report Software/Hardware related issues to R&D department and assure follow-up Skills and Attributes Requirements: Good understanding of data networking protocols, specifically TCP/IP, routing and switching Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS, DDos, VPN, Web application Firewall) Strong troubleshooting and problem solving skills Face to face and remote customer management experience Previous experience in a technical support position with telco or large enterprise space. Strong interpersonal and communication skills Previous experience on Fortinet products is an advantage Educational and Experience Requirements: Minimum of 6 years of experience in a technical support/post-sales role Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent experience Fortinet certification NSE4, NSE5, NSE7, NSE8 a distinct advantage

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    Technology ("science of craft", from Greek τέχνη, techne, "art, skill, cunning of hand"; and -λογία, -logia) is the collection of techniques, skills, methods, and processes used in the production of goods or services or in the accomplishment of objectives, such as scientific investigation. Technology can be the knowledge of techniques, processes, and the like, or it can be embedded in machines to allow for operation without detailed knowledge of their workings. The simplest form of technology is the development and use of basic tools. The prehistoric discovery of how to control fire and the later Neolithic Revolution increased the available sources of food, and the invention of the wheel helped humans to travel in and control their environment. Developments in historic times, including the printing press, the telephone, and the Internet, have lessened physical barriers to communication and allowed humans to interact freely on a global scale. The steady progress of military technology has brought weapons of ever-increasing destructive power, from clubs to nuclear weapons.

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