Match Profiler is an Information Systems consultancy with over 25 years of experience in the national and international technology market.

We believe in challenging and motivating projects, driven by multidisciplinary and agile teams - and we are looking for those who want to grow with us.

With a close-knit approach, we develop solutions that drive business growth with innovation, trust and security.

If you aspire to a career that challenges you daily and allows you to make a real impact - this opportunity is for you.

We are currently strengthening the team of one of our clients with the following profile:

CSM – Costumer Success Manager – Hybrid (Lisbon)

What we are looking for

Hard skills

• A bachelor's degree in a relevant field such as Business, Computer Science, Software Engineering, Information Technology, or a related discipline.

• Bilingual in French and English is a must, with the ability to communicate professionally and effectively in both languages across written and verbal channels.

• Minimum of 5 years of experience as a Project Coordinator, Project Manager, Account Manager, and/or Customer Success Manager (CSM) in technology-related businesses.

• Specific experience leading both large enterprise and small buissness customer relationships.

• Demonstrated technical understanding of mobile app development, including working knowledge of app stores, SDK integrations, analytics tagging, campaign tools, and QA processes.

• Experience working within an agile framework and scrum methodology (working with cross-functional teams in sprint formats).

• Strong organizational skills with the ability to manage multiple priorities simultaneously and deliver with consistency.

• Proven ability to track and influence customer KPIs and define success frameworks that link delivery efforts to tangible outcomes.

• Certifications such as Project Management Professional (PMP) or Certified Scrum Master (CSM) are a plus.

• Experience working with Jira, Confluence, Monday.com, Microsoft 365 or similar.

• Clear, professional, and confident communication skills (both written and verbal) for internal team collaboration and customer-facing engagements.

Soft skills

• Good communication

• Team spirit

• Proactivity

• Time management

What we have to offer

• Careful onboarding and close support from day one.

• Continuous feedback aligned with your professional goals.

• An accessible and collaborative team ready to support each individual's journey.

• A close-knit environment where idea sharing and personal development are valued.

• Access to a network of partnerships offering exclusive discounts on health, wellness, travel, culture, gastronomy, leisure and much more.

• Social events and initiatives that strengthen team spirit.

To apply, please send your CV to