About Automaise
AUTOMAISE is based in Braga, Portugal and is developing an AI platform to build productivity solutions for Operations and Customer Care. We offer a no-code/low-code platform that enables brands to automate complex processes within incredibly short timeframes, helping organizations supercharge digital transformation strategies.
We're looking for a
Generative AI Analyst
with a focus on enhancing our chatbot and voicebot solutions. This role is ideal for someone passionate about improving AI interactions and making digital communication feel more human. You'll work on refining the conversational abilities of our AI by testing, iterating, and optimizing prompts and knowledge bases.
What You'll Do
Iteratively fine-tune Gen AI prompts and parameters and adjust knowledge bases to enhance conversation quality and user experience.
Perform quality analysis of chatbot interaction logs, prompts, enabling continuous improvement of conversational accuracy and user experience.
Apply basic Python skills for data analysis and solutions testing.
Collaborate with the AI team to implement changes that improve bot performance and customer satisfaction.
Conduct thorough testing of our chatbot and voicebot solutions to identify areas for improvement.
Analyze user feedback and interaction data to guide your optimization efforts.
Ensure our bots' language capabilities are inclusive, accurate, and culturally relevant, with particular emphasis on Portuguese and English.
What We're Looking For:
2 years minimum of experience in a data analyst role and an academic degree in a Computer Science field, Mathematics or Statistics.
Strong analytical skills, with a keen eye for detail and a creative problem-solving approach.
Familiarity with Large Language Models (LLMs) (Open AI, Claude, Gemini, etc.) and their strengths/limitations.
Ability to design, test, and iterate prompts systematically.
Understanding of prompt engineering principles (e.g., role prompting, chain-of-thought structuring, few-shot examples, and evaluation strategies).
Basic knowledge of Python for data handling and analysis.
Exposure to vector databases, embeddings, or retrieval-augmented generation (RAG).
Ability to work collaboratively in a team environment and communicate effectively across different departments.
Passion for AI and a user-centric approach to technology development.
Basic understanding of APIs is a plus, but not required.
Experience with chatbot or voicebot platforms is a plus, but not required.
Excellent command of Portuguese and English.
What you'll get from us:
Competitive salary, according to the position and experience
22 days of paid annual leave + 4 more extra days
Hybrid remote vs. on site work policy
Performance-based bonuses
Health Insurance
Personal and Career Development
Training program
Be part of a great, agile, and growing team.
Grow with the company
Excellent learning environment
An amazing working office at Braga's city center full of amenities and with a medieval wall as background
Work-life balance
Company events and treats
Don't be a plus one…. Here you can make a difference and cause impact
Ready to Take the Next Step? APPLY NOW
We can't wait to learn more about you and why you're the perfect fit for this role. Send us your Linked In profile, CV, and a cover letter outlining your interest. If you have any questions, feel free to reach out to us
