Pager Duty empowers teams of all kinds to do the critical work that moves business forward through the Pager Duty Operations Cloud.
We are on the search for a
Solutions Consultant
to join our high-growth company. Our Solutions Consultants will sit at the nexus between pre-sales, sales, and customer experience/customer success.
As part of our EMEA team, this role will be one of our first Solution Consultants in this region, so you will be part of a small team that is effectively a startup within a startup. We need someone who will partner with our sales leadership and reps to build something special that further accelerates our amazing growth.
Are you a problem solver? Do you actively identify the potential roadblocks and provide thoughtful solutions? Are you excellent at running technical discovery processes and can clearly articulate how Pager Duty can positively impact an organization’s digital operations?
Do you understand how to make Pager Duty relevant to each customer, commercial or enterprise? Then this is the right role for you!
Responsibilities
You are an extraordinary partner – to sales/product team and to your customers. You play the part of a consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer experience. You build strong, significant, and compassionate relationships with internal and external partners, no matter their level.
You’ve got technical chops. You demonstrate knowledge of IT monitoring tools or IT Operations, can do basic scripting (Java, PHP, Ruby, Perl) and have a fundamental knowledge of Linux. You will run the technical discovery process and are capable of handling questions in an RFP, RFI and security questionnaires. You help customers design integrations to provide a seamless implementation with their current technology stack.
You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to partners from business and technical backgrounds, from a Dev Ops engineer up to a C Level Executive. You have experience selling in the Saa S world and can articulate the business value of our solution.
You are excellent at multi-tasking, are self-driven, and can work both independently and with a cross-functional team. You have project management skills and account management experience. You come up to speed quickly, love to learn, have a strong working style and impeccable attention to detail.
Basic Qualifications
You have 3-5 years of pre-sales experience
You have a bachelor's degree or higher, preferably in a technical field
You have the ability to do basic scripting (Java, PHP, Ruby, Perl) and fundamental knowledge of Linux
You have experience selling Saa S in a fierce environment
Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
Ability to travel to customer sites as necessary
Preferred Qualifications
Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, Service Now, and Zabbix
You know and understand our space (or you’re already a fan of our product!)
Experienced in enterprise and commercial sales
Pager Duty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
This role is expected to come into our Lisbon office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian!
What we offer
Competitive salary
Comprehensive benefits package from day one
Flexible work arrangements
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Hibernation Duty - an annual company paid week off when everyone at Pager Duty, with the exception of a small, coverage crew, is asked to take a much-needed break to truly disconnect and recharge
Paid volunteer time off - 20 hours per year
Company-wide hack weeks
Mental wellness programs
*Eligibility may vary by role, region, and tenure
About Pager Duty
Pager Duty, Inc. (NYSE: PD) is a global leader in digital operations management. The Pager Duty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the Pager Duty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust.
Pager Duty is committed to creating a diverse environment and is an equal opportunity employer. Pager Duty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.
Pager Duty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.
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