Pager Duty, Inc.

(NYSE: PD) is a global leader in digital operations management.

Half of the Fortune 500 and nearly 70% of the Fortune 100 trust Pager Duty as essential infrastructure.

Join us. At Pager Duty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

We’re looking for a Senior Applied Scientist and a proven leader passionate about leveraging the latest AI techniques to build customer-facing product features that solve complex operations challenges.

We expect you to collaborate with product managers, ML engineers and development teams to drive alignment on ML/AI-driven features at Pager Duty and deliver impact to our customers.

If you are technical, creative, team-oriented, and excited about fostering an environment amongst our engineers that helps create avenues for success and learning, then this is an excellent opportunity for you.

Pager Duty is a flexible, hybrid workplace.

We embrace and encourage in-person working as an integral part of our culture.

Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Lisbon office 1 day per month , so you can thrive in your new role and fully embrace being a Dutonian! Key Responsibilities: Build production-grade ML models and AI-powered solutions to business critical challenges across multiple domains on top of Pager Duty’s data infrastructure.

Work both independently and collaboratively with other applied scientists, product managers, engineers, and designers to solve complex problems that deliver business value.

Influence leadership and stakeholders to drive more data-informed decisions and to identify impactful AI use-cases across our products.

Communicate, align and drive interest within the entire organization to be more data driven.

Provide guidance, enablement, technical leadership, and mentorship to other members of the organization.

Lead research initiatives using generative AI, agents and traditional ML techniques.

Proactively recommend improvements and new approaches to ensure continuous improvement across our existing models and services and tackling technical debt.

Have 7+ years using machine learning and statistical analysis for building data-driven product solutions for large scale systems.

Hands-on experience in Python, SQL and other related tools.

Have an entrepreneurial mindset to drive research projects to completion with minimal guidance.

Strong ability to justify technical prioritization and communicate scientific work in a clear and effective manner to stakeholders, other engineers, and Product.

Experience working with Engineering teams ensuring timely delivery.

Preferred Requirements: Desire to keep learning new concepts and adapting to the state-of-the-art.

Experience shipping reliable and scalable AI/ML products and monitoring usage/performance/impact.

Prior experience in a Saa S environment.

Experience converting research work and POC’s into new customer-facing products and features.

Prior record of published work in technical forums, contributions to open source projects, or research innovations.

Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement.

We value potential and consider each candidate's full professional story.

Whether you're exploring a career change or taking your next step, we look forward to reviewing your application.

Where we work Pager Duty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto.

We offer a hybrid, flexible environment.

We also provide ample opportunities for connection, like team offsites and volunteering events.

How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging.

They define not just our actions, but what it means to be Dutonian.

What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations.

Learn more, including country-specific offerings, on our benefits site.

Your package may include: - Comprehensive benefits package from day one - Company equity* - ESPP (Employee Stock Purchase Program)* - Retirement or pension plan* - Generous paid vacation time - Paid holidays and sick leave - Dutonian Wellness Days & Hibernation Duty - companywide paid days off in addition to PTO - Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)* - Paid volunteer time off: 20 hours per year - Mental wellness programs *Eligibility may vary by role, region, and tenure About Pager Duty Pager Duty, Inc.

(NYSE: PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the Pager Duty Operations Cloud.

The Pager Duty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient, and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure.

Pager Duty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on Trust Radius and G2.

Pager Duty is committed to creating a diverse environment and is an equal opportunity employer.

Pager Duty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

Pager Duty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process.

Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

Pager Duty uses the E-Verify employment verification program.

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