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Customer Advisor - Small Household Appliances Retail – French Speaker, Lisbon

Portugal, Lisbon, Lisbon
Publicados 2022-06-01
Expira 2022-07-01
ID #1021933638
Free
Customer Advisor - Small Household Appliances Retail – French Speaker, Lisbon
Portugal, Lisbon, Lisbon,
Publicados June 1, 2022

Detalhes do trabalho

Tipo de emprego: Tempo total
Tipo de contrato: Permanente
Tipo de salário: Por mês
Ocupação: Customer advisor - small household appliances retail – french speaker


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Why join us  Hi, do you have amazing people skills? If you are passionate about helping others, come join our multilingual team in Lisbon. You will thrive on working in an innovative community focused on career progression.    We are bringing a Customer Advisor on board for one of the most desirable brands in the world. No two days will be the same as you will provide speedy, personalized solutions to a wide range of customers.    Your mission at WebhelpAt Webhelp, your contribution will make a difference in the business of our clients and the life of their customers. We’ll strive to assign you a project that fits your career goals and expectations. All our clients deliver the best customer experience practices in their industry and are innovation-orientated.Your mission is to create enthusiasm around our client’s services and solve with precision and efficiency emerging issues that customers may face. You will ensure excellent service standards and maintain high customer satisfaction while enjoying every day on the job. What you will be doing at Webhelp As Customer Advisor you will: Provide excellent post-sales support to customers for multiple brands in terms of appliances / equipmentWork on continuous improvement for customer satisfactionEngage with customers via email or telephone to provide product information as part of the post-sales processFollow up on orders, machine repairs and complaintsAdded sales skills are a plusGive real-time, accurate information that empowers the customer to make decisionsListen to the customer's unique situation and acknowledge their needsGo beyond the customer's service expectations so they will remember and share their great experience. What we are looking forYour natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer-orientated and can adapt seamlessly to different types of people. Likewise, it is important that you can multitask, prioritize and manage time effectively. We are looking for:Native or proficient French (C2)Fluency in English (B2)Previous experience in Customer Service or as a Sales Representative is preferredExcellent verbal and writing skills coupled with empathy and team spiritProficiency in IT skills: understanding of Microsoft Office, email, and chat technologiesGood logical thinkingFor non-EU residents, it is mandatory to have a valid work permit. You appreciate our values ​​of recognition, integrity, unity, commitment and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.What we offerCompetitive wages (14 monthly payments per year)Meal allowance paid in voucher card (net)Monthly Performance BonusComplexity bonusHealth insurance with dental care plan (after 6 months contract)Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program.   Who we are  Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands.   By choosing Webhelp, you will be part of a community of over 100,000 game-changers from more than 140 locations in 55 countries.  Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.    If this sounds like you, join us in Lisbon!    Webhelp Portugal is an equal opportunity employer.  Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.   

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    Webhelp Portugal
    Registrado em October 7, 2017

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    Technology ("science of craft", from Greek τέχνη, techne, "art, skill, cunning of hand"; and -λογία, -logia) is the collection of techniques, skills, methods, and processes used in the production of goods or services or in the accomplishment of objectives, such as scientific investigation. Technology can be the knowledge of techniques, processes, and the like, or it can be embedded in machines to allow for operation without detailed knowledge of their workings. The simplest form of technology is the development and use of basic tools. The prehistoric discovery of how to control fire and the later Neolithic Revolution increased the available sources of food, and the invention of the wheel helped humans to travel in and control their environment. Developments in historic times, including the printing press, the telephone, and the Internet, have lessened physical barriers to communication and allowed humans to interact freely on a global scale. The steady progress of military technology has brought weapons of ever-increasing destructive power, from clubs to nuclear weapons.


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