Are you passionate about delivering exceptional customer service? Do you speak Dutch fluently and enjoy solving technical issues while making a real impact on customer satisfaction? Join one of the world’s leading customer experience providers and become part of a global team supporting a renowned premium technology brand.
We are currently hiring Dutch-speaking Customer Advisors to work fully remotely within Portugal. You’ll be at the forefront of providing high-quality support for users of smartphones, tablets, laptops, and other digital devices—ensuring a seamless and supportive experience across every interaction.
Whether you're already in Portugal or considering relocation, we offer a competitive compensation package, relocation assistance, and all necessary IT equipment delivered to your door.
Your Role: What You'll Do
As a Remote Dutch-Speaking Customer Advisor, you will:
- Provide friendly and efficient support to customers via phone, email, and chat
- Help users troubleshoot technical problems related to devices, apps, settings, and performance
- Guide customers through step-by-step solutions, ensuring clarity and comfort throughout the interaction
- Answer questions about warranties, repairs, account settings, purchases, and more
- Log, categorize, and escalate issues when needed, while maintaining data accuracy and compliance
- Stay up-to-date with product and system updates to provide accurate and current assistance
- Promote customer loyalty and trust by consistently offering top-tier service and empathy
- Work collaboratively with internal support teams to resolve complex or sensitive issues
Who You Are
We are looking for someone who is:
- Fluent in Dutch (C1 level or higher) with good English skills (B2 level minimum)
- Legally residing in Portugal or willing to relocate (visa/work permit assistance not provided)
- Passionate about customer support and capable of handling tech-related issues
- A clear and confident communicator, both written and spoken
- Patient, empathetic, and a great problem solver
- Comfortable working independently in a remote setting with strong time-management skills
- Familiar with modern technology (smartphones, i OS/mac OS devices, basic software troubleshooting)
What We Offer
- Fully remote work from anywhere in Portugal
- Company-provided equipment and tools (laptop, headset, etc.)
- Relocation package for candidates moving from abroad, including:
- Paid flight to Lisbon
- Temporary accommodation in Lisbon upon arrival
- Competitive monthly salary and performance incentives
- Private health insurance and life insurance
- Ongoing training, coaching, and skill development
- Career growth opportunities within a multinational environment
- Friendly, multicultural team culture and supportive management
- Team-building events, recognition programs, and wellness perks
Why Join Us?
By joining our team, you’ll not only build valuable professional experience in the tech industry, but you’ll also enjoy the benefits of working remotely with reliable equipment, stable support, and continuous learning.
Whether you're already living in Portugal or seeking a fresh start in a beautiful country with vibrant cities, stunning coastlines, and a low cost of living — we’ve got you covered.
