Started my journey from a mainly IT background traveling through EU and Asia and gained recruitment experience  around 2018 as an IT recruiter and now as a Freelance Global Talent Recruiter In partnership with several Global teams I am working in finding the Best candidates in creating a strong workforce for our respective clients! Exciting Opportunity: Russian & Polish-Speaking Customer Support Agent Join a leading multinational technology business in the vibrant city of Lisbon, Portugal as a Customer Support Agent.

If you're a problem-solver who loves helping others and speaks Russian and Polish , this is your chance to shine! Position: Customer Support Agent Location: Lisbon, Portugal Employment Type: Full-time Duties and Responsibilities: Customer Interaction: Communicate with clients through various channels (telephone, email, and chat).

Problem Solving: Identify issues, troubleshoot, and provide effective solutions.

Customer Satisfaction: Handle complaints, offer alternatives, and ensure positive experiences within set timelines.

Escalation Management: Determine when to reassign cases to other departments or senior representatives.

Team Collaboration: Work closely with other specialists to resolve tickets and properly document outcomes.

Documentation: Maintain accurate records of actions taken, categorize cases, and report bugs for the engineering team.

Administrative Updates: Keep all job-related administrative forms up-to-date.

What We’re Looking For: Language Proficiency: Native/fluent in Russian (C1) —oral and written.

Fluent in Polish (B2 level or higher).

Experience: Previous experience in similar roles, preferably in a contact center environment.

Technical Skills: Chat experience, fast typing skills, and familiarity with multiple tools.

Communication: Ability to simplify technical language for non-technical users with excellent verbal and written skills.

Adaptability: Resourceful, stress-resilient, and capable of staying calm in all situations.

Time Management: Ability to meet tight deadlines with minimal supervision.

Team Player: Work independently while contributing positively to the team environment.

What’s on Offer: Attractive Compensation: Competitive salary based on experience and performance.

Work Schedule: Fixed schedule, Monday to Friday (5 days/week).

Comprehensive Benefits: Private health insurance.

Life insurance.

Meal allowance.

Yearly performance bonus.

Relocation Assistance: Includes allowance and help in finding accommodation.

Positive Environment: A creative, dynamic team with a friendly atmosphere.

Growth Opportunities: Tools and guidance to reach your full potential.

Relocate to Lisbon & Be Part of a Global Team! Take the next step in your career with a world-class technology business.

Join us in providing outstanding customer support in a fast-paced and rewarding environment.

#Customer Support #Lisbon Jobs #Russian And Polish Speaking #Tech Careers #Relocation Opportunity