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Advanced Technical Support Engineer -emobility & Energy Management, Lisbon

Portugal, Lisbon, Lisbon
Última atualização 2024-02-27
Expira 2024-03-27
ID #2001446643
34 €
Advanced Technical Support Engineer -emobility & Energy Management, Lisbon
Portugal, Lisbon, Lisbon,
Modificado January 20, 2024

Descrição

Mission:
Ensure the best Customer Experience and Satisfaction by providing a high quality professional Technical Support to current or future SE customers, particularly regarding technical information in

e Mobility & Energy Management.

.
Take the ownership and ensure the customer is satisfied before closing the request. Assure

a proper resolution for queries related to commissioning, configuration, troubleshooting and product selection.
Responsibilities:
Provide technical support in post-sales and pre-sales by answering incoming communications from customers on all channels (ex: phone, email, chat) and prioritizing customer’s support needs.
Assist customer with obtaining log and configuration files through network.
Be able to perform remote connections in order to diagnose and solve customer needs.
Assure proper escalation to the 3rd level support when necessary or to Field Service Team to provide on-site support as required by leading between departments and customer.
Actively create/modify knowledge database, review FAQ’s, promote their usage towards the customers.
Provide relevant product and process training to other team members.
Ongoing proactive research and learning about new products, technologies and applications.
Launch iniatatives looking for innovation and digital transformation to improve our processes and customer experience.
Requirements:
Education:

Bachelor’s Degree with 3-5 years of work experience.
Experience:

Minimum 1 year Technical Support, Sales and/or customer service experience preferred.
Skills:
Expertise with:

Knowledge in e Mobility, Low Voltage Products and Power Meters.
Knowledge in Energy Management (Microgrids).
Knowledge in electrical loads that could affect in the energy consumption
Industrial communication protocols (Modbus TCP/RTU, Ethernet IP).
Industrial Networking (gateways, switches and routers)
IT skills:

Operating Systems (Windows, Linux).
Computer Software knowledge.

Profiency Portuguese.
Fluency required in Spanish.
Fluency required in English (C1 demonstrable).
Strong verbal and written communication skills are required.
Excellent problem solving abilities, aptitude to understand and explain technical information, interpersonal, communications and time management skills.
Demonstrate a flair & understanding of customer support issues, flexibility and an ability to learn quickly.

Key Performance Indicators:
Customer Satisfaction (individual and team NSS).
Case logging quality.
FAQs (written/video).
Training/coaching provided either to colleagues or customers.
Why us?
Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.
€34bn global revenue
128 000+ employees in 100+ countries
45% of revenue from Io T
5% of revenue devoted for R&D
You must submit an online application to be considered for any position with us. This position will be posted until filled
It is the policy of Schneider Electricto provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

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Detalhes do trabalho

Tipo de emprego: Tempo total
Tipo de contrato: Permanente
Tipo de salário: Diariamente
Ocupação: Advanced technical support engineer -emobility & energy management

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