Services Planner - Secure Power & Cooling Solutions

¿Do you dare to lead the digital transformation to create a more sustainable world??

Schneider Electric - We are your Energy Technology Partner.

We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all.

At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

Are you ready to lead the digital transformation to create a more sustainable world?

If you are up to challenge your creativity and make an impact, we are excited to welcome you!

As the Service Planner your role is to schedule Schneider Field Service Engineer's (FSEs) & External Service Partners and parts to fulfil our customer services requirements - these include Assessments, Start up, PMV (Preventive Maintenance visit), Emergency Callouts.

You will act as the glue connecting our customers, internal stakeholders, and external service partners/suppliers to meet our clients' needs. You will validate time, materials & expenses reported by internal FSE's /external Service Partners required in the service process.

Essential Functions

Optimise FSEs allocated time and schedules to provide service to our customers in a timely fashion
Apply technical guidelines according to technical support information (Level 2) to provide the best quality service to our customers
Schedule maintenance visits, ad hoc business interventions, technical visits or audits initialized by Project, Enterprise & mid-market or Services sales and Start-ups in conjunction with the Project Department
Manage external partners services (quality, time etc)
Ensure customer database is kept up to date for future reference (for the service, sales and project teams)
Coordinate and monitor spare parts, delivery and retrieval to provide the best service to our customers
Manage internal and external orders
Control customer credit worthiness
Create new customers in the database (reactive mode)
Create fixed price T&M (Time & material) for reactive mode intervention and validate

What qualifications will make you successful for this role?

Technical qualification related to UPS/HVAC or similar (FP, Bachelor, Professional certificates)
3-5 years equivalent experience in a related field.

Knowledge & Skills – Required:

- Strong computer skills such as word, excel, email etc.

- Written - ability to communicate in a clear and concise manner with internal and external customers.

- Fluent Spanish and intermediate English are mandatory.

- Strong time management skills

- Handles multiple and conflicting priorities and effectively prioritizes tasks in a fast-paced work environment.

- Detail oriented and able to meet deadlines

- Good problem solving skills

- Able to work both independently and as part of a team

- Tactful and effective at dealing with difficult customers who need our support

Other Key Considerations

- Adhere to all Health and Safety directives – our safety first culture means we can all work securely!

- Adhering to all company's operating and quality procedures – the higher the quality, the better the satisfaction.

- Maintain a professional and flexible attitude towards the company and its customers.

- Ensuring customer satisfaction levels are continually improved – the best service possible is our main goal!

What will you get?

We adapt to you!:

With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.

We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.

Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.

Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.

Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).

We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.

We take care of you!:

With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy virtual medical care and 24/7 psychological support, as well as access to nutrition counseling, fitness classes, and more!

From dance classes to booking a hotel spa, we offer an agreement with AJ by Gympass so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best.

Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.

We empower you!:

With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.

We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.

We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.

You will have life insurance for your protection.

We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more.

As part of our #SEGreat People, you will have access to an online store of Schneider Electric products with exclusive prices and super discounts.

With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.

Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.

Why Schneider Electric?

As a proudly people focused company, you will find a dynamic and personal environment, and attractive development opportunities. Our flexible work models ensure a balance between family and work life, fostering personal growth, performance, and cooperation. We continuously create an inclusive, respectful, and cooperative environment because together, we dare to innovate and bring our bold ideas to life.

Great people make Schneider Electric a great company.

Disclaimer

We are always searching for exceptional people, passionate about customers, who break molds and think disruptively. If you are motivated by constant learning, we definitely want to meet you! Best of all? In our inclusive environment, we firmly believe that diversity is a source of strength and creativity. Here, authenticity is a superpower! We are committed to creating a workplace where every voice is heard.