This position is based at our Luxembourg headquarters and requires regular office presence.
The EIB offers you the opportunity to live and work in a truly international and multi‑cultural environment, and we also provide relocation support. The EIB, the European Union's bank, is recruiting for its Human Resources Directorate – HR Business Partnering Division (HRBP) – HR Service Partner Unit (HRSP) at its Luxembourg headquarters, for the role of HR Service Partner.
Terms of Contract
Senior/Principal Operational Assistant benchmark role.
Full‑time temporary positions at grade 2/3.
Contract duration: until 31/12/2027 for the first position, until 31/12/2028 for the second position.
Panel interviews anticipated for July/August 2026.
Purpose
Provide operational and administrative support to HR Business Partnering activities in order to deliver an optimal HR service to managers and colleagues across the Bank, ensuring the right level of data confidentiality.
Operating Network
The HR Service Partner reports to the Head of the HR Service Partners unit and works closely with one or more HR Business Partners to support managers and teams in the client directorates on general HR matters. The role interfaces with other HR services and with managers and staff members of the client directorates. It requires flexibility, autonomy, the ability to prioritise and handle several tasks simultaneously, and a high level of discretion due to the confidential nature of the matters under the remit of the HR Department.
Accountabilities
Support in delivering consistent and high‑quality HR processes with the goal of ensuring efficient HRBP activities:
Performance and talent review cycles
Staff transfers and temporary assignments
Contract extensions and conversions
Reorganisations
HR reporting to managers
Manage and maintain HR data (e.g., People Soft/Oracle Cloud HCM), ensuring accuracy and confidentiality.
Perform regular data checks and contribute to reliable reporting for decision‑making.
Provide analysis of available HR reports for the designated directorates to the HRBPs or directly to managers, supporting decision‑making on HR matters and offering feedback for adjustments or corrections.
Execute other regular or ad‑hoc HR operational and administrative tasks for the covered directorates in alignment with the respective HRBP(s).
Initiate improvements and participate in the optimisation of working methods, processes and technologies, raising new ideas that foster customer satisfaction and efficiency.
When needed, ensure integration and on‑the‑job training of more junior colleagues.
Maintain permanent relationships and good cooperation with Expert HR teams (Talent Acquisition, Performance, Learning & Development, Talent Management, Customer Service, etc.) to guarantee an optimal flow of information within HR.
Build and maintain good working relationships with the clients in the business, peers and internal counterparts.
Qualifications
Secondary level education, complemented with a two‑year certification in a relevant field or equivalent qualified experience.
At least five years of experience in an administrative support role or operational position, with at least two years in HR administration and solid knowledge of HR processes.
Strong collaboration and organisation skills, a proactive attitude, service‑oriented perspective.
Developed sense of discretion.
Ability to multi‑task, prioritise, and manage time effectively.
Good knowledge of standard office tools and advanced skills in Excel.
Excellent knowledge of English and/or French, with a good command of the other. Knowledge of other EU languages is an advantage.
Application & EEO Information
By applying for this position, you acknowledge the importance of maintaining the security and integrity of the information of the EIB Group and agree to comply with all relevant policies and measures upon selection.
The EIB encourages all suitably qualified and eligible candidates to apply, regardless of gender identity or expression, age, racial, ethnic and cultural background, religion and beliefs, sexual orientation, disability or neurodiversity.
If you require reasonable accommodation during the recruitment process due to a disability, neurodivergence or a chronic health condition, please contact the EIB Recruitment team at Jobs@eib.org.
Deadline for applications: 19th June 2026.
