Overview
The main objective of the Quality and Risk Management team is to ensure that the quality of the Operations Department's production is monitored, including activities under service, contracts with BNP Paribas entities (sites). It also supports the development of WM and product offerings. As such, your mission will consist in carrying out various cross‑functional controls and analyses and producing quantitative and qualitative reports. Finally, you will be involved in various projects impacting your activity, contributing to an accurate development and testing of necessary programs / applications that aims to ensure a robust system flow.
Main Activities
Control data (positions/balances) between Front Office and Back Office applications
Control and validate the performance of customer estimates in Front Office applications
Control order flow, between Execution, Front Office and Back Office applications
Support and develop end user computing tools (MS Access VBA) for operations, allowing a control on order flow and data flow
Participate to the controls of the activity
Coordinate various cross‑functional tasks between various Operations departments (site support, error account monitoring, among others)
Define, produce and exploit quantitative indicators for all Operations departments (monthly) and for the sites (quarterly)
Guarantee a quality customer service to the various banks (quarterly indicators, regular control, follow-up of requests, among others)
Participate in Continuous Efficiency Improvement projects within the Operations department
Ensure the operational integration of new products by coordinating analyses and their drafting
Reports to Quality and Risk Management Team Leader
System flow mapping
Theoretical contribution for system quality improvement
Rewriting of procedures
Contribution to the creation of new operational control framework
Provide support to the definition and implementation of new setups
User Acceptance Testing (UAT) preparation and execution
Training
Profile and Skills
Bachelor's Degree in Economy, Finance, Business Administration and Accounting
Experience in customer service, business support or middle office jobs
Knowledge of banking activities and operations
Knowledge of IT banking systems
Proficiency in VBA for simple MS Access queries and Excel macros
Proficiency at analysis and understanding complex processes
Proficiency in Excel, Access and Business Object
Fluency in English
Organisational ability
Customer-oriented
Team spirit
Communication skills
Command of digital applications
Rigor and method
Flexibility to deal with outstanding situations
