Senior Client Service Engineer,

Company Description

EON is revolutionizing the way products are connected and managed globally. Through its software platform, EON Product Cloud, the company provides global retail brands with unique, item-level Digital IDs. These Digital IDs enable brands to trace their products end-to-end, unlock new business models, authenticate products, and maintain customer engagement long after the sale.

Role Description

This is a full-time remote role for a Senior Client Service Engineer. The Senior Client Service Engineer will be responsible for providing technical support, troubleshooting issues, and managing client relationships. Daily tasks include diagnosing and resolving network and software issues, supporting Microsoft Exchange, and maintaining Windows environments. The role requires collaboration with cross-functional teams to ensure client satisfaction and seamless operation of EON's Product Cloud platform.

Key Responsibilities

Client Integration & Onboarding

Lead hands-on technical onboarding of enterprise clients, directly implementing and debugging API integrations and data ingestion from systems like PLM, ERP, or PIM.
Configure client environments and support the deployment of EON's platform across global brand ecosystems.
Provide technical guidance on best practices for digital ID deployment, grounded in your hands-on implementation experience, while contributing to EON's playbook and training tools.

Ongoing Technical Support

Serve as the primary technical engineer for client issues, directly troubleshooting and resolving platform performance issues, data synchronization problems, and integration errors.
Actively review logs, monitor system behavior, and debug code to proactively prevent or resolve issues.
Develop lightweight tools or scripts to address client-specific technical challenges.

Product Collaboration & Engineering

Write and maintain scripts, tools, or microservices to streamline client use cases and data transformations.
Collaborate closely with engineering and product teams to escalate and resolve complex technical problems, contributing code or technical insights as needed.
Provide structured, engineering-driven feedback to inform new product features and improvements.

Documentation & Enablement

Create and maintain technical documentation, such as client configuration guides, integration playbooks, and knowledge base articles, based on your hands-on work.
Deliver technical training sessions for client stakeholders and internal teams, focusing on practical, engineering-focused solutions.

Required Qualifications

5+ years in a hands-on technical role (e.g., Software Engineer, Support Engineer, Solutions Engineer), with at least 2–3 years in client-facing engineering roles.
Strong proficiency in programming in one or more languages (e.g., Python, Java Script), with demonstrated experience writing scripts or tools for production environments.
Deep understanding of REST APIs, data models, web technologies, and integration patterns, with hands-on experience building and debugging integrations.
Solid experience with SQL/No SQL databases and data debugging.
Background in Computer Science, Engineering, or equivalent hands-on experience.
Proven ability to interpret logs, debug systems, and identify patterns/anomalies in production environments.
Experience with industry standard monitoring tools (Data Dog preferred).
Excellent interpersonal and communication skills — able to toggle between technical deep dives and strategic conversations.
Experience working cross-functionally with product and engineering teams.
Bonus: French language skills and project management experience.

We're a small team of A-players and excited to welcome another high-performing teammate. You should thrive in a fast-paced, client-facing environment, bring strong engineering and support instincts, and take ownership in solving complex integration and platform challenges with clarity and care.

Benefits and Perks U. S. Based

Competitive compensation package
Health, dental, and vision coverage with access to One Medical, Talk Space and Tela Doc
401(k) Enrollment
Annual work from home stipend
Annual equity award program
Unlimited PTO
Work with international clients and a mission-driven team

International Employees

Competitive compensation package
Annual equity award program
Unlimited PTO
Annual WFH stipend
Work with international clients and a mission-driven team

We're proud to be an equal opportunities employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. POC, women, LGBTQIA+ candidates, and individuals with disabilities are strongly encouraged to apply.