Utilization:
- Daily analysis with Special Vehicles (Distribution): Turndown, No Show, CRV, On request/freesell;
- Manage with Special Vehicles team the distribution of the fleet;
- Analyze immobilizations (workshop) and establish priorities;
Relationship with Sales Team:
- Create alternatives to a fail given by Reservations/Distribution;
- Analyze fleet availability, vehicles in workshop, alternative coverage, alternative transfers, provisional alternatives;
- Keep track of exchanges, maintenarutence, reparations and complaints;
- Manage the process of putting the Europcar stickers out with promoters and with workshops/suppliers.
Relationship with Long Duration (LD):
- Manage orders;
- Analyze availability (existing fleet and infleets);
- Analyze and select vehicles "on hold";
- Manage transfers;
- Ensure preparation (covers/ put the Europcar stickers out) and maintenance of vehicles "on hold" - in workshop;
- Manage infleet in order to make new vehicles available for LD.
Infleet Management:
- Follow-up the the fleet plan fulfillment;
- Propose the timings of defleet vs. infleet in order to ensure the necessary fleet;
- Manage and coordinate with the workshops/suppliers the place for advertising and covers;
- Distribution of infleets by region;
- Coordinate with MD the destination of new vehicles (CRV of vehicles near defleet/vehicles with excess km).
Management of defleet and blocked vehicles:
- Propose the timings of defleet vs. infleet in order to ensure the necessary fleet;
- Track defleet with the fleet and Distribution Department (blockage, CRV, transfers);
- Analyze anticipated defleet/excess of km.
Collaboration with Remarketing:
- Analyze availability of Fleet.
Collaboration with Marketing:
- Update the catalog and the website with the technical characteristics and photos of the fleet.
Collaboration with the Fleet:
- Update fleet guide with its technical characteristics;
- Technical specifications desired for the fleet.
NETWORK:
- Periodic analysis of utilization by sipp/station/ST/MT;
- Analysis of turndowns;
- Management of on request/freesell;
- Geographic Coverage;
- Agent Management;
- Weight of specific customers by geographic area.
Connected Project 2021:
Participation in Connected 2021 project's development.
Reporting:
"Availability"- On request/freesell by sipp/station;
"Daily evolution of On Request/Freesell" by sipp/zone;
Monthly utilization by sipp (charged days, on rents, medium fleet);
HC/fleet mix analysis;
Request fleet/RF map;
Monthly immobilization map;
Daily analysis of the utilization report by sipp/duration/region/type of immobilization.
