We're Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than associate providing Information Technology and Business Process Outsourcing Services.
We are currently looking for a
Quality Analyst
to our project.
As a Quality Analyst, you will need to identify and rate various types of content (audio, video, text, and photos) as per the defined policies and guidelines. Regularly monitor and evaluate the performance of Ads campaigns to identify areas for improvement. The responsibility includes review and rating user generated content in the Ads environment, providing written explanation, along with ensuring that it adheres to the client provided guidelines.
Roles and Responsibilities
Evaluate and rate various content types, including audio, video, text, and photos ranging from normal to mildly egregious content
Assess Ads content for accuracy, factuality, relevance, precision quality, helpfulness and alignment with policies and guidelines
Oversee the quality assurance process for all digital marketing campaigns, ensuring they meet the company's standards and client expectations
Rate and provide clear reasoning while ensuring adherence to guidelines
Ensure consistency in rating decisions
Participate in internal training
Attend calibration sessions / calls
Supporting other projects outside of your core project, as and when required
Re-writing prompts or responses
Skills Requirements & Qualifications
German Native
English Fluent (B2/C1)
Basic level computer handling skills (along with a typing speed of 25-30 words per minute)
Comfortable with G suite, especially Google Sheets
Excellent in verbal & writing skills with the ability to present reasoning in a clear, concise, and logical manner
Knowledge of established guidelines and best practices for content moderation
Experience in evaluating and comparing content from different sources
Detail oriented, rigorous, analytical skills to assess content factuality, relevance, and alignment with user intent
Research skills to evaluate content accuracy and identify trustworthy sources
Critical thinking skills to identify biases, inconsistencies, and limitations
Attention to detail to review content as per ethical / legal standards
Our offer:
Base salary above average
Meal allowance (9,13€ per day worked, in meal card)
Healthcare and Dental Insurance (since day one)
Work from Office in Oeiras
Transport allowance or Shuttle
Fixed schedule (Monday to Friday, business hours)
1 year of Contract
Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.
Regardless of whether you are a career changer * or an IT expert *: Apply now with your résumé and become part of the Tech Mahindra family - we look forward to seeing you
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.
Um Analista de Qualidade é responsável por avaliar e melhorar a qualidade de processos e produtos. Isso inclui identificar áreas de melhoria, implementar soluções e garantir a conformidade com normas e regulamentos.
Normalmente, é exigido um diploma em uma área relacionada à qualidade, como engenharia, administração ou gestão. Além disso, habilidades em análise crítica, resolução de problemas e comunicação eficaz são fundamentais.
O salário médio de um Analista de Qualidade em Oeiras, Lisboa, varia de acordo com a experiência e o setor. No entanto, em geral, os salários são competitivos e podem variar entre 25.000 a 40.000 euros por ano.
Com experiência e certificações relevantes, um Analista de Qualidade pode progredir para cargos de liderança, como Coordenador de Qualidade ou Gestor de Processos. Além disso, pode também se especializar em áreas como auditoria ou consultoria.
As habilidades mais importantes incluem análise crítica, resolução de problemas, comunicação eficaz e conhecimento de normas e regulamentos. Além disso, habilidades em ferramentas de qualidade, como Lean ou Six Sigma, são um diferencial.
