Build Your Career in E-Commerce Customer Experience — in Lisbon!Do you enjoy helping customers, solving problems, and creating smooth online shopping experiences? Join us as an E-Commerce Customer Specialistand support customers throughout their online shopping journey while ensuring high-quality service and satisfaction.
Role Overview As an E-Commerce Customer Specialist, you will assist customers with inquiries related to online orders, products, payments, deliveries, and returns.
Your role will be essential in ensuring a seamless shopping experience while maintaining high standards of customer satisfaction.
Key Responsibilities Customer Support: Assist customers via phone, chat, or email with inquiries related to orders, products, payments, shipping, and returns.
Order Assistance: Support customers throughout the purchasing journey, including order placement, order tracking, and post-purchase support.
Issue Resolution: Identify and resolve customer issues efficiently while ensuring a positive customer experience.
Product Guidance: Provide clear and helpful information about products, availability, and promotions.
Case Management: Escalate complex cases when necessary while ensuring timely follow-up and resolution.
Customer Satisfaction: Deliver professional and empathetic service that builds trust and strengthens brand loyalty.
Process Compliance: Follow company procedures and service guidelines to ensure consistent and high-quality support.
