40 € / Por mês

Operations Manager, Lisboa, Webhelp

Operations Manager, Lisboa, Webhelp

Detalhes + Detalhes -

  • Tipo de emprego: Full time
  • Tipo de contrato: Permanent
  • Tipo de salário: Monthly
  • Ocupação: Operations manager
  • Min. Salário: 30.000

Localização + Localização -

  • País: Portugal
  • Região:: Lisboa
  • Cidade: Lisboa
  • Endereço:: Lisboa

Descrição + Descrição -

Do you want to contribute to the growth of our company and make your valuable contribution by showing us your talent with your project management skills? Then join our team! You will grow with us in a global company that puts its people at the heart. We are bringing an Operations Manager on board to support us in maintaining our business quality standards and achieving high-level performance. Your mission at Webhelp  At Webhelp, your contribution will make a difference in the business of our clients. Your mission is overseeing all aspects of projects, from coordination on time within budget and within scope, setting deadlines, assigning responsibilities, to the monitorization and summarization progress of the project. You will prepare reports for upper management regarding the status of the project. As an Operations Manager, you will work directly with clients to ensure deliverables fall within the applicable scope and budget. Coordination with other departments is a key action point to ensure all aspects of each project are compatible as well as leading a Team of Senior Team Leaders. What you will be doing at Webhelp  As an Operations Manager, you will: Analyze project results and define the necessary action plans Guarantee the respect of procedure and quality standards (ISO, NF345, LRS) on the project Manage turn over and absenteeism and put in place necessary action plans Ensure the availability of production means (material, tools, technical resources) and human resources. Ensure the reporting requirements of the project. Prepare and lead production/steering committees and customer visits Performance of multiple tasks inherent to team management. What we are looking for  Your natural talent for B2B environment interactions and project management will get you far in your journey with us. Your ability to manage time effectively and to achieve the targets defined by the client is what we are looking for. We’ll be a great match if you:  Are fluent in French (C1) Have proven work experience in the field - a minimum of 1-2 years. Have previous experience in team’s management (Contact Centers is a plus) Pride yourself with excellent client-facing and internal communication skills Possess solid organizational skills including attention to detail and multitasking skills Have a strong working knowledge of Microsoft Office for reporting and analysis purposes Inspire others with a positive and ‘can do’ attitude overlooking a community-building approach. You appreciate our values of recognition, integrity, unity, commitment, and you are eager to create the  wow  too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community. Please note that non-EU residents must have a valid Portuguese work permit to be considered for employment.   We offer you: Competitive base salary according to experience Meal allowance paid in voucher card (7,23€ net per working day) Performance-based bonus Private Health Insurance with a dental care plan Continuous development and career growth opportunities on a local and global level Relocation package: shared accommodation and flight reimbursement Who we are  Webhelpis a French multinational BPO company that is making business more human for the world’s most exciting brands. Bychoosing Webhelpyou will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.  Join us atWebhelp Portugaland you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.  If this sounds like you, join us!  Webhelp Portugal is an equal opportunity employer.   Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws. 

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Apresentado por: Webhelp