THE ROLEWe are looking for a Customer Service Advisor, to work in a relaxed environment and be part of a well-motivated and growing team. Reporting to the Customer Service Manager for Farfetch Platform Solutions, you will gain excellent experience in a fast-paced fashion marketing environment, which will broaden as the team grows. You will have the main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners through every communication channel.WHAT YOU'LL DORespond to Customer Inquiries through several channels (Chat, Email and Telephone); · Provide information with regards to products and services and other related inquiries; · Be the face of Farfetch to our customers and partners alike.WHO YOU AREExperienced in customer service (1 year) in a fashion environment;Fluent in English and French (mandatory);Proficient in the use of IT systems, both customer service specific and windows packages;Experience with written communication;Good active listening skills;Knowledgeable of fashion/fashion brands;Articulate and passionate.REWARDS AND BENEFITSHealth insurance for the whole family, flexible working environment and well-being support and toolsExtra days off, sabbatical program and days for you to give back for the communityTraining opportunities and free access to UdemyFlexible benefits programFARFETCH Equity plan