Customer Service Advisor - Fps (french Speaker) - Farfetch, Porto

Publicados 2022-05-15
Expira 2022-06-15
ID #997903479
Customer Service Advisor - Fps (french Speaker) - Farfetch, Porto
Portugal, Castelo Branco, Porto,
Publicados May 15, 2022

Detalhes do trabalho

Tipo de emprego: Tempo total
Tipo de contrato: Permanente
Tipo de salário: Por mês
Ocupação: Customer service advisor - fps (french speaker) - farfetch

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THE ROLEWe are looking for a Customer Service Advisor, to work in a relaxed environment and be part of a well-motivated and growing team. Reporting to the Customer Service Manager for Farfetch Platform Solutions, you will gain excellent experience in a fast-paced fashion marketing environment, which will broaden as the team grows. You will have the main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners through every communication channel.WHAT YOU'LL DORespond to Customer Inquiries through several channels (Chat, Email and Telephone); · Provide information with regards to products and services and other related inquiries; · Be the face of Farfetch to our customers and partners alike.WHO YOU AREExperienced in customer service (1 year) in a fashion environment;Fluent in English and French (mandatory);Proficient in the use of IT systems, both customer service specific and windows packages;Experience with written communication;Good active listening skills;Knowledgeable of fashion/fashion brands;Articulate and passionate.REWARDS AND BENEFITSHealth insurance for the whole family, flexible working environment and well-being support and toolsExtra days off, sabbatical program and days for you to give back for the communityTraining opportunities and free access to UdemyFlexible benefits programFARFETCH Equity plan

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    Informação do empregador

    Farfetch Group
    Registrado em October 7, 2017


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    Marketing is the study and management of exchange relationships. The American Marketing Association has defined marketing as "the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large." Marketing is used to create, keep and satisfy the customer. With the customer as the focus of its activities, it can be concluded that Marketing is one of the premier components of Business Management - the other being Innovation.

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