Digital Customer Experience & Engagement Specialist

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Networks Platform is looking for a motivated individual to join our Customer Experience team. This team is responsible for enhancing customer experience across five focus areas: Continuous Improvement, Analytics & Reporting, Communications, Knowledge, and Digital. The role involves defining and managing the Digital roadmap aligned with ongoing improvement needs. We value innovation, excellence, and continuous enhancement in all aspects of our business.

Our company is part of EDP, a global energy group active in around 30 markets, with a focus on renewable energies. With over 45 years of experience, we are strengthening our presence in the global energy scene with a commitment to being fully green by 2030, leading the energy transition. With more than 13,000 employees worldwide, we are dedicated to using our energy and heart to create a better tomorrow.

What you will do:

1. Define and manage the company's Digital roadmap, aligned with continuous improvement needs and strategic goals;
2. Develop and implement self-care services for customers via digital channels, focusing on process improvement and automation/digitalization;
3. Define, plan, develop, and calculate the Business Case for digital initiatives;
4. Maintain digital channel quality post-launch, identify areas for improvement, and ensure the evolution of functionalities;
5. Collaborate with stakeholders to identify and prioritize business process needs and improvements;
6. Set indicators in Google Analytics to monitor new functionalities and gather insights;
7. Analyze data and reports to assess digital channel performance and identify opportunities for continuous improvement.

Employment type: Full-Time

Work site: Hybrid Model

What we are looking for:

1. Master's or bachelor's degree in Management, Marketing, Computer Engineering, Electrical Engineering, Computer Science, or related fields;
2. Up to 5 years of professional experience;
3. Proven experience managing digital projects or similar roles focusing on customer experience;
4. Strong analytical skills with the ability to interpret data for decision-making;
5. Experience with Agile methodologies (Confluence and Jira);
6. Excellent communication skills and team collaboration ability;
7. Proactivity and motivation for continuous improvements;
8. Experience in process automation and digitalization;
9. Knowledge of SAP, LEAN, and KAIZEN is a plus; problem-solving mindset.

Equal opportunities for all

Our vision is that each individual’s unique characteristics and experiences contribute to our mission of creating new energy for the planet. We are an inclusive employer committed to fair treatment throughout the recruitment process. We value all people and foster a sense of belonging within the EDP group.

As a top employer, we:

• Empower employees through a positive, innovative, collaborative, and agile work environment;
• Respect and value each person, offering flexible, healthy, and inclusive workplaces with attractive benefits;
• Provide meaningful work experiences and development opportunities for future challenges and internal mobility.

Our efforts have earned recognitions such as:

• Top employer certification by Top Employers Institute;
• Part of the Bloomberg Gender-Equality Index;
• Top 100 Workplaces by Houston Chronicle.

Apply by 29/05/2025 if you believe you are a good fit for this opportunity.