It Support Technician (french Speaker), Santa Maria Da Feira, Faurecia

It Support Technician (french Speaker), Santa Maria Da Feira, Faurecia

Detalhes + Detalhes -

  • Tipo de emprego: Full time
  • Tipo de contrato: Permanent
  • Tipo de salário: Monthly
  • Ocupação: It support technician (french speaker)

Localização + Localização -

  • País: Portugal
  • Região:: Aveiro
  • Cidade: Santa Maria da Feira

Descrição + Descrição -

Our IT Department is looking for an IT Support Technician (French Speaker) to be based in Santa Maria da Feira (Portugal).The IT Support Technician's (French Speaker) role is to support users on all of our IT systems. The Main missions: You are the first point of contact for users regarding requests of any kind in the field of IT. You deal with incidents or other user concerns in French and English - by telephone or via the ticketing system. Together with your colleagues, you offer first-class 1st level support for the entire IT infrastructure, ensuring the high quality of the services provided. You can Install, configurate and provide support for different business applications. The instructions, checklists, documentation and statistics created and constantly updated in the team are valued as helpful tools. You enjoy the continuous improvement process and the quality assurance of the IT help desk in your active participation. Skills and Know-how: Fluent in French Fluent in English Knowledge of MS Windows OS and O365 features and configuration At least 1 year of experience supporting users. Explain technical issues in clear and understandable language Use effective problem-solving techniques Team-player The following skills will be considered a PLUS: Good understanding of IT infrastructure Experience in using a service desk tool Principles and practices knowledge of customer service Experience in functional SAP Support What we offer Training opportunities adapted to your needs and interests Challenging environment, dealing with several IT areas. Career Development, you will have the chance to trace your own path inside the company and explore different opportunities.

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Procurar + Procurar -

Apresentado por: Faurecia