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Workplace & Hr Coordinator, Porto, Five9

Publicados 2023-01-26
Expira 2023-02-26
ID #1362954323
Free
Workplace & Hr Coordinator, Porto, Five9
Portugal, Castelo Branco, Porto,
Publicados January 26, 2023

Detalhes do trabalho

Tipo de emprego: Tempo total
Tipo de contrato: Permanente
Tipo de salário: Por mês
Ocupação: Workplace & hr coordinator


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Descrição

Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. We are looking for a People Operations Representative, that also provides facilities coordination and clerical support to the Five9’s Porto office. This person will be primarily responsible for the support and assistance of Five9 employees and should have both front-line and “back-office” operations experience, working with both employees and company programs. The People Operations team at Five9 primarily provides programs, policies, systems, and resources to our employees. This is a full-time position and will report to the Workplace Manager in Porto.If you are looking for a role that has both a project focused environment and still interacts with employees, this role is for you! Job DutiesHR Operations: Leave of absence administration.Conduct onboarding activities including new hire orientation, processing new hires through the system, sending welcome emails.Perform various audits for compliance-based monitoring and management.Maintain and audit employment records.Administer human resources policies and procedures and make recommendations to update policies and procedures to improve processes.Manage HR compliance training process.Data entry into the system for status changes and terminations.Plans and supports company-wide information meetings such as open enrollment, new hire orientation, and meetings to announce or discuss changes in retirement or benefits plans.Conducts or assists with record audits and mandatory reports, which may include payroll audits, and other compliance reviews and audits. Facilities: Arranging repairs with Property Management team for routine maintenance requests (such as: temperature adjustments, scheduled maintenance, cleaning, access, recurring issues). Provide additional guidance to responding maintenance technicians such as: details of service request, communication to end-user, access, and escort throughout the facility.Manage the ticketing system in Remedy Force: Assign and complete each task in a timely manner. Monitor all tickets are in progress, promptly communicate with end-user, and complete or close ticket in a timely manner.Monitor department email alias: respond to requests and filter to appropriate team member for support.Train all front desk staff. Create policies/procedures and operating manual for front desk.Coordinate with external vendors and conduct cost analysis when purchasing new systems or services.Manage vendor relationships to keep Five9 business operations running smoothly and efficiently.Manage departmental purchases and expenses to include invoice processing, requisitions, tracking payments, PO data entry, creating reports.Familiarity with office equipment, furniture, and card access systems.Physical Security: ensure access in compliance with Five9 Physical Security Policy. Arrange on and off boarding for individuals and coordinate with security vendors, IT, and update access within badging the system.Update SharePoint for Facilities and post information for public consumption on facilities policies, procedures, and frequently asked questions.Work closely with external department members, to execute projects and to ensure all requests are taken care of in a timely manner.Provide excellent customer service, be well-organized, prompt and use sound judgment.Assisting with any special accommodation requests and workspace set up. Events Coordinating caterer access for meeting or events. Set up and clean-up as needed.Assist with setting up and taking down for daily/weekly/last minute meetings or corporate events. Property Management Liaise with property management at office buildings to provide services, as necessary.Supporting Global Housing Program Processing requests, gathering costs for approvals, booking housing and car rental, gathering invoices and receipts, communicating changes promptly with all parties, and other tasks as needed.Daily physical audits of the office to proactively identify any janitorial, maintenance, or similar issues. Ordering office/break room supplies Ordering breakroom, toner, and office supplies, including special employee requests as needed.Stocking and maintaining all supplies.Filing and processing all the correct paperwork for billing. QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 3+ years of hands-on experience in people operations, facilities and property management.Experience working with all levels of employees, including upper management.Familiarity with full employee lifecycle.Drive to continuously educate self of new employment laws and employee focused programs and technology to improve department’s offering.Experience managing complex leaves of absence.Experience with data management in HRIS required.Excellent communication, organization, and problem-solving skills.Must be exceptionally organized, structured, methodical, and attentive to detail and possess a high degree of follow-through.Proven ability to establish priorities among multiple tasks and work collaboratively with team members to achieve common goals.Ability to work independently, as well as a part of the team, with little supervision and effectively deal with a rapidly changing, fast paced environment.Positive attitude and a willingness to learn.Must be customer service and quality driven.Must demonstrate proficiency in working collaboratively and cross-functionally within the organization to execute tasks under tight deadlines, demonstrating sound “relationship management” skills both within and external to the organization.Strong English communication skills, both written and verbal, across all levels of audiences.Proficient in MS Office Suite (primarily within Excel and SharePoint), Zoom, and Slack.Bachelor’s degree in Human Resources or related field highly desired.Ability to lift/carry up to 20 Kg deliveries/boxes/furniture. Software UsedSalesforce/Remedy Force, Outlook, Microsoft Office Suite, Coupa, SharePoint, badging software, Zoom, Expensify, Trip Actions, Booking Software, UltiPro, DocuSign, Slack, Calendaring, and other technologies as required. #LI-RS1 #Hybrid Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.View our privacy policy. California residents, view our Privacy Notice here:. -------------------------------------------------------------------------------------------------------------------------------------Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

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