Join to apply for the Service Desk Technician (Italian Speaker) role at Claranet Portugal .

Right now, we are looking for a Service Desk Technician to integrate our internal team, based in Lisbon .

Your responsibilities include:

• Provide premium service level to our customers.
• Troubleshoot software and hardware issues in our customers' environments.
• Diagnose issues occurring in customers' systems and possible network-related faults.
• Implement requests for user account creation and changes in Windows Active Directory, Azure Active Directory, and Microsoft email systems.
• Provide centralized management and support to the customers' endpoints.

You must have:

• Fluency in Portuguese or English.
• Fluency in Italian.
• Experience in Windows operating systems and Mac OS (troubleshooting & installation).
• Experience in Office 365 management (users, mailboxes, distribution lists, licensing, policies, etc.).
• Experience in Microsoft Office application environments (troubleshooting & installation).
• Management of users and groups in Active Directory.
• Access and permissions management in Microsoft Fileshare.
• Hardware and peripherals (troubleshooting, software and hardware installation).
• Knowledge of networking troubleshooting and configuration (valued).
• Experience in managing CMDB assets.
• Remote access tools knowledge / ITSM tools.

We value:

• ITIL awareness and practice (certifications valued).
• Dynamism and initiative.
• High sense of responsibility.
• Ability to analyze and solve problems.
• Ability to prioritize tasks based on importance and urgency.
• Easy interpersonal relationship and team spirit.

We offer:

• Certification paths resources.
• Regular teambuilding programs.
• Friendly workplace.

Workplace: Lisbon - Hybrid

Seniority level: Entry level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting