Location:

Lisbon, Portugal
Role:

Czech speaking Customer Care Advisor
Salary:

1068,67 € gross per month (this does include also the holiday bonus and meal allowance) plus free accommodation (so no cost for rent or utility bills). Package without company accommodation is 1270 euro gross p/m
Working Hrs:

40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern between Monday to Sunday, with operational hours between 07:00 and 22:00.
Overview of the company:
Our client is a global outsourcing company – they have offices around the world and in Portugal they have multiple sites where they support large international clients and assist with business in more than 30 different languages, so you'd be joining a very multicultural environment.
The Role:
As a Customer Care Advisor you will support customers of a global leader in diabetes care, who develops and manufactures innovative injection and infusion systems for self-medication. You will provide excellent support in Czech and English for users of advanced insulin pumps and accessories. Your role is to guide and empower customers, ensuring a seamless experience with innovative healthcare solutions.
Key Responsibilities:
Assist customers via phone, email, and chat with inquiries about insulin pumps and related products.
Provide information and guidance on product use, including app connectivity for seamless integration.
Empathetic Problem Solving, addressing concerns with professionalism and care
Documentation & Issue Resolution: Maintain accurate records in SAP CRM, escalate complex cases when needed.
Conduct proactive outreach, manage returns, and resolve complaints in line with company policies.

Requirements

Fluent in Czech and English
Previous customer service experience desired
Willingness to learn
Ability to multi-task in a busy environment
On offer
competitive salary package
Full training provided
12 month contract (renewable/extendable if you love it!)
22 days holiday per year, Holiday and Christmas bonuses
Monthly meal vouchers
Career Progression
And of course....the chance to work for one of the world's most successful communication companies in partnership with amazing global brands - it looks fantastic on your CV.

There is an excellent relocation package on offer which includes flight reimbursement, airport pick up, accommodation during your employment, lots of company organised activities and events and career progress opportunities.

About Talingual
As a job-seeker you can benefit from Talingual’s extensive experience - we have successfully placed thousands of candidates in new roles across Europe and we have all previously been in your position as an international job-seeker. We work with leading international employers who offer compelling employment opportunities in a wide variety of roles and locations. We add value to your job search by reviewing your CV, identifying your strengths as a candidate, discussing your preferences with you, preparing you for interviews, and providing relocation advice. You can expect your Talingual recruiter to provide you with honest and clear guidance in a friendly and supportive way. See more at talingual.com