Social network you want to login/join with:

French Customer Happiness Advocate, Lisbon

col-narrow-left

Client:

CBT

Location:

Lisbon, Portugal

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

86cf545187ae

Job Views:

6

Posted:

03.06.2025

Expiry Date:

18.07.2025

col-wide

Job Description:

Job Title: French Customer Happiness Advocate
Location: Lisbon, Portugal – Onsite & Hybrid Options Available
Department: Customer Happiness / Customer Support
Employment Type: Full-Time

About the Role:

We are looking for an enthusiastic and customer-centric French-speaking Customer Happiness Advocate to join our team in Lisbon. In this role, you will help deliver exceptional customer experiences, ensuring that our French-speaking customers feel valued and supported. Whether working onsite or remotely in a hybrid model, you will be a key player in fostering long-term relationships with our customers and resolving their issues promptly and positively.

Key Responsibilities:

Provide outstanding support to French-speaking customers via phone, email, and live chat.

Respond to customer inquiries, providing information and resolving issues related to products, services, and account management.

Actively listen to customers, identifying their needs and offering tailored solutions to enhance their experience.

Maintain a positive and empathetic attitude while handling customer concerns or complaints.

Collaborate with internal teams (e.g., sales, technical support) to ensure timely issue resolution.

Record customer interactions accurately and follow up to ensure customer satisfaction.

Contribute to process improvements and share feedback on customer concerns to improve overall service quality.

Requirements:

Fluent in French (native or near-native level) and proficient in English.

Previous experience in customer service, customer support, or client-facing roles is highly desirable.

Strong communication and interpersonal skills, with the ability to engage customers and resolve conflicts.

A passion for delivering excellent customer service and maintaining a positive customer experience.

Ability to work both independently and as part of a team in a dynamic environment.

Comfortable working with customer service tools and CRM software.

Authorized to work in Portugal.

Preferred Qualifications:

Experience with customer service software (e.g., Zendesk, Freshdesk, Salesforce).

Knowledge of additional languages (e.g., Spanish, German) is a plus.

Previous experience in a B2 C environment or customer happiness-focused roles.

What We Offer:

Competitive salary with performance-based bonuses.

Flexible working environment: onsite in Lisbon or hybrid model.

Ongoing training and development to enhance your skills.

Career advancement opportunities in a growing international company.

A friendly, inclusive, and supportive team culture.