Join to apply for the Customer Success Manager - Mid Market role at Hi Bob

Job Description

About Us

Hi Bob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.

Come and be you with us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

About You

We are looking for an experienced, energetic and positive Customer Success Manager. You will have great interpersonal skills as well as a strong bias towards excellent client service. You will be analytical and have great organisational skills. You will have experience in customer success in a tech/Saa S-based business.

Job Requirements

• B2 B Saa S CSM experience, owning an EU book of business with targets on net retention.


• Experience working in B2 B (client-facing) role


• Fluent in English


• A passion to learn the products’ functionality, and you’re tech-savvy


• A desire to work in a fast-paced startup environment


• A strong work ethic, integrity and desire to succeed


• Executive project management skills and able to communicate effectively across the C-suite


• Experience working with Salesforce & Web-based technologies


• Experience with SFDC, Asana and/or Churn Zero - advantage


• An HR or HRM background - advantage

Job Responsibilities

• Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and success planning sessions


• Work to understand the HR objectives our clients have and how they contribute to the wider business goals. Work to become a trusted advisor within the account to tailor use cases and develop success plans to achieve desired outcomes.


• Manage a portfolio of accounts with a focus on adoption and usage.


• Work closely with our customers various stakeholders with the drive to help them change their workplace and achieve their individual and business goals


• Become the customer advocate in Hi Bob, collaborating with our Product, Development, Marketing and Sales teams


• Protect existing revenue streams, identify opportunities and risks.


• Assess client health and develop strategies to mitigate churn


• Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution


• Provide ongoing product enablement for customers across product catalogue


• Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.


• Stay up to date with evolving HR industry trends, compliance changes, and emerging technologies to proactively guide clients and ensure the platform aligns with modern workforce needs.


• Anticipate customer challenges, issues and barriers before they arise to mitigate risk and add value

Job Benefits

Join our village

Hi Bob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about growth and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside these:

• Company share options plan


• Health Insurance for you and your kids


• Prepaid meal card per day


• Flexible hybrid working model


• Work from home allowance- to get your home office set up!


• 2 Social Impact days per year for volunteering


• Employee referral program- $2,500 for each successful referral and an ambassador programme


• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)


• Fun social events (locally and virtually)


• Bob balance days - enjoy a company-wide long weekend at the beginning of each quarter

If this sounds like something you’ve been looking for, we’d love to have you. Join our village!

Additional Information

Learn about Hi Bob's hybrid working model and our commitment to belonging and diversity. We are open to all talent and committed to an inclusive environment. For any adjustments to our process, contact us at hiring@hibob.io.

We collect voluntary personal information to promote diversity and inclusion, which is kept confidential and not accessible to hiring managers.

Job Details

• Seniority level: Mid-Senior level


• Employment type: Full-time


• Job function: Consulting and Customer Service


• Industries: Human Resources Services and Software Development