Description As a Customer Service Representative, you will: Engage with customers to provide guidance and knowledge of Masterpiece Policy for Homeowners’ products and services via incoming calls or emails.

Review requests, make appropriate decisions, and process accordingly.

Demonstrate the ability to analyze information and solve problems.

Work on continuous improvement for customer satisfaction.

Requirements Our client is a great match if you: Have a high level of Italian (written and oral) and fluent in English (B2).

Have excellent writing and communication skills coupled with empathy and team spirit.

Love to identify the customers’ needs and propose fast solutions.

Are proactive, results-driven, self-motivated, and a great team player.

Having previous customer experience is a plus.

Offer In this role, our client offers benefits that help you support your unique lifestyle: Full-time with indefinite contracts (negotiable depending on your experience and their needs).

Competitive salary and performance bonus.

Fully paid training on the company and the project you'll be working on.

Career development programs, specialized courses, and language classes. 6-month contract with option to extend; also ideal for candidates that want to work abroad shorter!-Health insurance-Dental plan-Transport allowance Flight reimbursed after 6 months + shared accommodation option