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Technical Support For Smart Home Devices In Lisbon (french Speaker), Lisbon

Portugal, Lisbon, Lisbon
Última atualização 2025-02-06
Expira 2025-03-06
ID #2567328112
Free
Technical Support For Smart Home Devices In Lisbon (french Speaker), Lisbon
Portugal, Lisbon, Lisbon,
Modificado January 24, 2025

Descrição

Your responsibilities and impact as Technical Support for Smart Home Devices will be:
Provide support on customers by responding to inbound requests + document relevant case information

Assist users with Pre-Sales, General Inquiries and technical support issues via phone/email/social media channels

Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels

Ensure excellent customer satisfaction through responding in an appropriately and friendly manner

You will work in a multicultural team environment alongside a diverse team

Skills, qualifications and interests you need to succeed in this role:
You are a native French speaker (this is a must!) + a good level of English

You have experience in technical troubleshooting (1 year mandatory!)

You are motivated and committed to your work

You have no troubles with writing in French

You are a team player and willing to work with many other nationalities

Sales/ Commercial background is a plus

Previous experience in Customer Service or credit recovery experience is a plus

What’s in it for you?
CDI – 3 months of trial period

Working hours: Monday to Friday: rotating shifts 8 am to 10 pm; Saturday and Sunday: 8 am to 5 pm. (2 days off rotative)

A package in line with the market: 830€ gross / month x 14 months + 120€ gross / month language bonus + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)

If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay)

Opportunity to be part of a challenging and fast paced environment

Possibility to collaborate with some of the biggest brands in the industry

A multicultural and international environment

Fully paid training, professional development and career evolution

Your Future Company:
Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.000 employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’s most progressive brands.

Detalhes do trabalho

Tipo de emprego: Tempo total
Tipo de contrato: Permanente
Tipo de salário: Por mês
Ocupação: Technical support for smart home devices in lisbon (french speaker)

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