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French Customer Support – Led & Smart Lighting Project, Lisbon

Portugal, Lisbon, Lisbon
Publicados 2022-06-01
Expira 2022-07-01
ID #1021933942
Free
French Customer Support – Led & Smart Lighting Project, Lisbon
Portugal, Lisbon, Lisbon,
Publicados June 1, 2022

Detalhes do trabalho

Tipo de emprego: Tempo total
Tipo de contrato: Permanente
Tipo de salário: Por mês
Ocupação: French customer support – led & smart lighting project


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Why join us  Hi, do you have amazing people skills? If you are passionate about helping others, come join our multilingual team in Lisbon. You will thrive on working in an innovative community focused on career progression.   We are bringing Technical Support Advisors on board for one of the most desirable brands in the world. No two days will be the same as you will provide speedy, personalised solutions to a wide range of customers.     Your mission at Webhelp                                                At Webhelp, your contribution will make a difference in the business of our clients and the life of their customers. You will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face.   Our client is a pioneer in connectivity and smart lighting for professionals, consumers, and lighting for the Internet of Things. What you will be doing at Webhelp  As a Technical Support Advisors, you will:  Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering customer’s inquiries and/or attending potential requests.Resolve product or service problems by clarifying the customer's complaints.Provide accurate, valid, and complete information by using the right methods/tools.Give real-time, accurate information that empowers the customer to make decisions.Listen to the customer's unique situation and acknowledge their needs.Go beyond the customer's service expectations so they will remember and share their great experience.What we are looking for  Your natural talent for helping people and ability to think on your feet will get you far in your journey with us. You are customer oriented and can adapt to different types of people. Likewise, it is important that you can multitask, work with minimum supervision, and manage time effectively.   We’ll be a great match if you:  Are native in French (C2) and fluent in English (B2)  Possess excellent writing and verbal communication skillsDemonstrate patience when communicating and solving issues   Treat all data and personal information with the utmost confidentiality    Are proactive, self-motivated and a great team player     You appreciate our values of recognition, integrity, unity, commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.   Please note that non-EU residents must have a valid work permit for Portugal to be considered for employment.    What we offer  Competitive wages (14 monthly payments per year)  Meal allowance in voucher card (net)Performance bonus  Private Health insurance with a dental planRelocation package: shared accommodation and flight reimbursement  Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility Program      Note: *Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time.   Who we are  Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp, you will be part of a community of over 100,000 game-changers from more than 140 locations in 55 countries.  Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.    If this sounds like you, join us in Lisbon!    Webhelp Portugal is an equal opportunity employer.  Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.   

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    Webhelp Portugal
    Registrado em October 7, 2017

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    Insurance is a means of protection from financial loss. It is a form of risk management primarily used to hedge against the risk of a contingent, uncertain loss. An entity which provides insurance is known as an insurer, insurance company, or insurance carrier. A person or entity who buys insurance is known as an insured or policyholder. The insurance transaction involves the insured assuming a guaranteed and known relatively small loss in the form of payment to the insurer in exchange for the insurer's promise to compensate the insured in the event of a covered loss. The loss may or may not be financial, but it must be reducible to financial terms, and must involve something in which the insured has an insurable interest established by ownership, possession, or preexisting relationship. The insured receives a contract, called the insurance policy, which details the conditions and circumstances under which the insured will be financially compensated. The amount of money charged by the insurer to the insured for the coverage set forth in the insurance policy is called the premium. If the insured experiences a loss which is potentially covered by the insurance policy, the insured submits a claim to the insurer for processing by a claims adjuster.


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