About the job (Dutch) Customer Care Advisor

Type of position: Full-time position

Key languages: Fluent level of Dutch, Proficiency in English

Sector: Customer Service

About our Client:

Would you like to work with one of the most multicultural companies in Lisbon? If you are looking for a new challenge in our sunny Lisbon and want to become a customer service superstar, this role is for you!

As a Customer Care Advisor, you will assist clients in solving their issues by offering the best options or information on the product/service.

The Offer

• Receive and reply to customer requests via online chats, emails, and incoming calls;
• Analyze the client's issue and provide the necessary information;
• Guide customers through the terms and conditions of the contract;
• Ensure high-quality assistance;
• Offer additional help or support;
• Record notes on every interaction to provide the best customer experience.

Requirements

• Fluent in Dutch, proficient in English;
• Natural talent for assistance and customer service;
• Handle all data with high confidentiality;
• A relocation package, including a shared apartment, if needed;
• Competitive salary with monthly bonuses;
• Meal allowance & health insurance;
• Monthly team-building activities;
• Growth & learning opportunities within the company.

The Process

• Submit your application and remember to send an updated CV;
• Receive a call from our Recruitment Specialist.