Business Development Operations Manager (bpo), Porto, David Kennedy Recuitment

Publicados 2022-08-06
Expira 2022-09-06
ID #1117755938
Business Development Operations Manager (bpo), Porto, David Kennedy Recuitment
Portugal, Castelo Branco, Porto,
Publicados August 6, 2022

Detalhes do trabalho

Tipo de emprego: Tempo total
Tipo de contrato: Permanente
Tipo de salário: Por mês
Ocupação: Business development operations manager (bpo)

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David Kennedy Recruitment are delighted to be representing one of the worlds finest BPO businesses in their search for experienced Business Development Operations Manager (BPO) for their Lisbon or Porto Office.Position: Business Development Operations Manager (BPO)Location: Lisbon/Porto, PortugalEmployment type: Full-timeRemuneration: Base salary.DUTIES & RESPONSIBILITIES: Design and propose technical Call Centre/Shared Services/BPO solutions to address business requirements and strategic priorities of a need or request from a Client Set up weekly and monthly performance meetings with internal management and Client Participate in cross functional meetings to review information received from operational support functions and partner to define action plans that resolve issues and drive continuous improvement Implement best practices and ensure consistent performance Provide technical guidance to employees, colleagues and/or Client Adapts departmental plans and priorities to resolve operational challenges Accountable for results in terms of costs, strategies and employees Attend business reviews with the client and deliver presentations when needed Actively involved in recruitment process Manage people related matters and other daily operational challenges Promote the culture that encourages top performance and high morale.REQUIREMENTS: Fluency in English, both oral and written Extensive/proven knowledge/experience of a contact center/BPO structure, by functions (agents, supervision, quality and training) Basic knowledge of staffing models (workforce management) Familiarity with VoIP configuration and telephony solutions. Knowledge of telephone switchboards, IVR and ACD will be considered as an advantage Familiarity with different software for the management of services and omnichannel contact centers High capacity for building business cases including the control of the variables of the case, differentiation of parameters and assumptions Understanding of cost mechanisms and the risks associated with any service Extensive business development/sales experience at C level, skills and have an orientation to solving problems and achieving sales Coordination of multidisciplinary teams, including Operations, IT, WFM, Pricing and Business Development 5-10 years living and working in that region and/or for a company predominantly operating in that region is a significant advantage.OFFER: Excellent remuneration package based on experience, skills, and performance Be part of a dynamic international team with positive and friendly atmosphere Guidance and tools to reach your full potential Meal allowance Monthly, quarterly and annual bonuses & other benefits on top.

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    David Kennedy Recuitment
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    Information technology (IT) is the application of computers to store, study, retrieve, transmit, and manipulate data, or information, often in the context of a business or other enterprise. IT is considered a subset of information and communications technology (ICT). In 2012, Zuppo proposed an ICT hierarchy where each hierarchy level "contain[s] some degree of commonality in that they are related to technologies that facilitate the transfer of information and various types of electronically mediated communications". The term is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology, including computer hardware, software, electronics, semiconductors, internet, telecom equipment, and e-commerce. Humans have been storing, retrieving, manipulating, and communicating information since the Sumerians in Mesopotamia developed writing in about 3000 BC, but the term information technology in its modern sense first appeared in a 1958 article published in the Harvard Business Review; authors Harold J. Leavitt and Thomas L. Whisler commented that "the new technology does not yet have a single established name. We shall call it information technology (IT)." Their definition consists of three categories: techniques for processing, the application of statistical and mathematical methods to decision-making, and the simulation of higher-order thinking through computer programs.

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