You are Polish speaker and you are a Social Media addict? We are recruiting T3 Developer Support Agent - Polish speaking to Lisbon in Portugal
Your working day :
Developer Support Agent helps developers using tool by resolving issues, managing escalations, and providing clear communication and detailed research. The support team ensures developers receive timely and effective assistance to maintain and improve their apps. Support is provided by email and chat.
Manage and solve all escalations/appeals from developers regarding actions taken on their apps;
Take complex issues and simplify them to create succinct summaries over email, ticketing software, and chat to clearly communicate with Developers and/or teammates;
Conduct research with high attention to detail and advanced comprehension skills;
Be comfortable with multi-tasking and complex decision-making;
Be an expert communicator who masters the app store's policies and exhibits developer (end-customer) empathy;
Review, maintain, and curate data. Proofread and review documents suitable for publishing.
What you need to know to have a chance of getting this job :
Fluent in Polish & good English
1-2 years experience in Technical Support
Great communication
Aptitude for problem-solving
Excellent communication skills: verbal, written, listening skills
High school diploma or equivalent (mandatory)
Valid work permit in Portugal
You will benefit :
12-month renewable contract
Work in office in sunny Oeiras (Lagos Park)
Initial training during 4 weeks
Work schedule : Monday to Friday between 7am to 7pm // 8h per day with 2 days off per week // Rotating shift & Weekends off
Private Heathcare & Dentalcare from contract signature
Stable work and career progression;
Great activities
And for candidates abroad..
Airport Pick-up
Flight refund after 9 month in the company
Accommodation in a room in a flat shared with others employees
Starting date : January & February 2026
Job Type: Full-time
Ability to commute/relocate:
Lisboa, Distrito de Lisboa: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Education:
High school or equivalent (Preferred)
Experience:
Troubleshooting: 1 year (Preferred)
Language:
English fluent B2 (Required)
Polish fluent C2 (Required)
License/Certification:
Work Permit in Portugal (Required)
