Customer Success Service Logistics Specialist, Lisboa

Publicados 2022-05-23
Expira 2022-06-23
ID #1009374767
40000 €
Customer Success Service Logistics Specialist, Lisboa
Portugal, Lisboa, Lisboa,
Publicados May 23, 2022

Detalhes do trabalho

Tipo de emprego: Tempo total
Tipo de contrato: Permanente
Tipo de salário: Por mês
Ocupação: Customer success service logistics specialist
Min. Salário: 30.000

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Customer Success Service Logistics Specialist The Service Logistics Team is responsible for ensuring Customer Advanced Replacements and Return Material transactions are processed in accordance with the purchased service level. The team supports a global network of Regional Distribution Centers, Hubs and Depots supplying Infinera spare parts to maintain customer networks. Service Logistics is looking for an organized professional to partner with other Infinera organizations and Logistic Service Providers to meet and exceed Customer expectations. She/He will also will identify and drive process improvement. As a critical member of the Global Service teams, you will have the opportunity to oversee, develop and improve the current process and procedures while serving our global customers. The role will be resolving complex issues relying on experience reviewing, analyzing and arranging large data sets in a way that is understandable and clearly identifies central themes and messages. Must have excellent written and oral communications skills. Responsibilities to include: Managing Customer Service Order Activity Manage Rush Customer RMA shipments to meet contractual obligations Expedite Orders to meet SLA time frames Maintain systems (SFDC/SAP) to reflect the latest status of RMA cases Interact with Repair department to establish order priorities and expedite customer escalations Interact with Forward Service Logistics Providers to meet objectives for delivery Create relationships with Sales and Support teams for Customers in their region Attend Account meetings to understand Customer strategy Attend Customer meetings to represent Service Logistics Prepare IT enhancements requests Detail improvement opportunities Document requirements and test scenarios Support testing and approval Qualifications: College Degree or Greater Expertise in EXCEL and Microsoft Suite Excellent Customer Service Skills Sales Force Experience SAP experience a plus Infinera is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Infinera complies with all applicable state and local laws governing nondiscrimination in employment.

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    Information technology (IT) is the application of computers to store, study, retrieve, transmit, and manipulate data, or information, often in the context of a business or other enterprise. IT is considered a subset of information and communications technology (ICT). In 2012, Zuppo proposed an ICT hierarchy where each hierarchy level "contain[s] some degree of commonality in that they are related to technologies that facilitate the transfer of information and various types of electronically mediated communications". The term is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology, including computer hardware, software, electronics, semiconductors, internet, telecom equipment, and e-commerce. Humans have been storing, retrieving, manipulating, and communicating information since the Sumerians in Mesopotamia developed writing in about 3000 BC, but the term information technology in its modern sense first appeared in a 1958 article published in the Harvard Business Review; authors Harold J. Leavitt and Thomas L. Whisler commented that "the new technology does not yet have a single established name. We shall call it information technology (IT)." Their definition consists of three categories: techniques for processing, the application of statistical and mathematical methods to decision-making, and the simulation of higher-order thinking through computer programs.

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