Job Description:
The candidate will provide application support within the Securities Services area for Payment Processing under HVP scope.
Main Tasks:
• Support the business in their IT needs and understand the business workflows and scenarios
• Maintaining a proper coverage in their designated shift
• Voluntarily picking up work and tasks as received over email, tickets or in person.
• Provide business, team members and other project/task partnering teams updates on the issue/task/project.
• Documenting and training other team members
• Shadow other team members and seek to learn to improve day to day coverage of the platforms • Sharing knowledge within the team as well documenting the issues/incidents for better follow up • Improving day to day tasks by writing scripts and automate tasks that are procedure oriented.
• Understand the underlying issue and the associated patch fix/release and identify systemic issue
• Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team
Technical Skills:
• Good knowledge and capabilities in scripting languages, network, Windows and Linux environments
• Unix kwnowlge is a plus
• Oracle SQL kwnowlge is Mandatory
• ITIL understanding is also a plus.
• Ansible / Dev Ops
Language Skills:
• English – Expert
Soft Skills:
• Good Relational qualities - Good communication
• Accuracy, reactivity & proactivity, autonomy and curiosity
• Interest to learn the Business
• Team Spirit
• Client focus, result driven and Critical thinking.
Other details:
• Mandatory to work in the office in Lisbon, availability to work on weekends, holidays and hybrid mode 50% Office - 50% Homework.
