Publicado 2025-12-04
CES Performance Specialist - German and French Speaker
Position Snapshot
Location: Linda-A-Velha, Portugal
Company: Nestlé Business Services (NBS)
Employment: Full-time / Hybrid
Fluency: German and French
Position Summary
The main purpose of the Consumer Engagement Performance Specialist will execute a global quality program that is aimed at making Consumer Engagement Services (CES) Europe operations significantly more reliable and geared to deliver excellent consumer experience.
Responsibilities Development and implementation of standard methodologies of training
Provide training classes to new employees and/or Service providing staff to ensure the quality of procedures according to the guidelines
Leverage the Learning Management System to ensure training development and the accuracy of records
Review and ensure the training materials and the Learnings' assets are monitored and maintained to quality standards
Build, implement and monitor audit control for HR Operations to help the team achieve specific goals related with quality, quantity and documentation of calls and transactions, maintaining high level of data integrity, ensuring continuous integration of QA feedback
Assist the surveys related with Voice of Customer (Vo C) program
Repair and maintain quality to different types of documentation inside the department
Participate in project teams to improve the competency-based training program and Development Sciences to ensure they fit the Quality practices implemented throughout key functional areas within Development Sciences
Partner with key stakeholders across the organization to address training compliance-related issues and work proactively to improve processes or provide training support services that reduces training risks Qualifications Advanced in German and French
Fluent in English. Portuguese is a plus
Experience using help desk software and remote support tools
Knowledge of CRM systems and social media/Community Management
Previous knowledge on Consumer Handling (3-year experience)
Strong communication skills
Demonstrate excellence in 'change management' skills and learning agility
High analytical skills and insightful
Capable of problem solving and handle stressful situations
Ability to demonstrate a high degree of energy, passion, inspirational leadership, and strong focus on consumer engagement, collaboration and satisfaction
Experienced in leading, training and coaching teams Benefits Development of expertise in Nestlé’s Shared Services Business
Immersion in a culturally diverse team
Local and International Exposure
Flexible working environment
Engagement and wellbeing activities
Competitive salary and annual bonus according to your performance
Meal Card
Flex Benefits – At NBS Lisbon you can choose what benefit is more suitable to you
Make part of the Nestlé Club and get discount in several partners
Free coffee (and good coffee)
Company laptop and other equipment according to professional needs
Medical Support available at the Office
Free Shuttle
E-learning courses and training program to get you where you aim to be
Career progression and possibilities for International Career Seniority Level
Associate
Employment Type
Full-time
Job Function
Human Resources
Industries: Food and Beverage Services
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