Customer Service Rep German - Gaming, Lisbon,

Portugal, Pt, Lisbon
Publicados 2022-11-24
Expira 2022-12-24
ID #1274729840
Customer Service Rep German - Gaming, Lisbon,
Portugal, Pt, Lisbon,
Publicados November 24, 2022

Detalhes do trabalho

Tipo de emprego: Tempo total
Tipo de contrato: Permanente
Tipo de salário: Por mês
Ocupação: Customer service rep german - gaming

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Our customerOur client is a mobile games developer. The games they create are for tablets and smartphones, and are compatible with both Apple's iOS and Google's Android operating system. Since it's foundation in 2010, they launched three games. Together with your colleagues you will be ensuring an adequate response time while delivering high quality service to customers via email, phone and chat. Part of your daily activities will be: Provide first class customer support using Helpshift support software; Customer contact via email and in-app chat; Assistance on topics such as download, bugs, registration and account questions, as well as a solution basic technical issues; Regular consultation and reports to the team in Helsinki; Our ideal candidate is A natural team player - we believe in supporting and developing our people, Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers Required skills Fluent in German B2 level of English Excellent communication skills Problem solving Sense of responsibility Benefits Excellent benefits package Multilingual and excellent work environment to provide the customer service Extensive training Languages classes (for international candidates) Internal employee incentives Located in an amazing office in Lisbon with excellent transport links LocationLisbon, Portugal

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    Information technology (IT) is the application of computers to store, study, retrieve, transmit, and manipulate data, or information, often in the context of a business or other enterprise. IT is considered a subset of information and communications technology (ICT). In 2012, Zuppo proposed an ICT hierarchy where each hierarchy level "contain[s] some degree of commonality in that they are related to technologies that facilitate the transfer of information and various types of electronically mediated communications". The term is commonly used as a synonym for computers and computer networks, but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology, including computer hardware, software, electronics, semiconductors, internet, telecom equipment, and e-commerce. Humans have been storing, retrieving, manipulating, and communicating information since the Sumerians in Mesopotamia developed writing in about 3000 BC, but the term information technology in its modern sense first appeared in a 1958 article published in the Harvard Business Review; authors Harold J. Leavitt and Thomas L. Whisler commented that "the new technology does not yet have a single established name. We shall call it information technology (IT)." Their definition consists of three categories: techniques for processing, the application of statistical and mathematical methods to decision-making, and the simulation of higher-order thinking through computer programs.

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