Mission:

The hostess is the first person to interact with arriving guests as they enter the restaurant. She should ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.

Job Summary:

- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible;

- Monitor dining rooms for seating availability, service, safety, and well being of guests;

- Guide guests through the dining rooms and provide any needed assistance;

- Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc;

- Check menus to ensure they are current, clean, plentiful, and wrinkle-free;

- Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests;

- Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting;

- Thank every guest upon departure, invite them to return, and wish them a fond farewell.

Requirements:

- Excellent Costumer Service;

- Client Focused skills;

- Initiative and team spirit;

- Attention to detail, organizes, sense of responsibility and rigor;

- Excellent communication skills.

Education/Professional Experience:

- High School Degree;

- 1-3 years previous experience in the function.

Linguistic Knowledge:

- Excellent communication skills in English and Portuguese (written and spoken).

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