German-Speaking IT Customer Service Representatives – Inbound and Outbound
Location:
Remote (Anywhere in Portugal) or Office-Based in Lisbon
Job Type:
Full-Time
Compensation Options:
Option 1:
Gross salary of
€1,514/month
with free accommodation (own room in a shared house/apartment; includes allowances in the Lisbon area).
Option 2:
Gross salary of
€1,834/month
(no accommodation provided; includes allowances and bonuses).
About the Role:
Join a team supporting one of the world's leading IT companies, renowned for providing innovative IT software and hardware solutions. This is a fantastic opportunity for individuals passionate about delivering exceptional customer service and optimizing client relationships.
Key Responsibilities:
Customer Interaction:
Handle customer inquiries (approx. 80% inbound, 20% outbound) via phone and online chat.
Client Support:
Provide assistance to corporate customers, primarily small and medium-sized businesses across sectors like healthcare, industry, administration, trade, finance, and education.
Problem-Solving:
Offer customer-oriented solutions and resolve inquiries efficiently.
Sales and Product Information:
Share product details, pricing, offers, and discounts, and process orders and sales over the phone.
Customer Relationship Management:
Maintain consistent communication with existing clients to identify optimization opportunities and provide updates.
Training Details:
Duration:
3 weeks (conducted in English).
Content:
Training on software systems for electronic data processing.
Comprehensive product and service overview.
Customer relationship management and consultation techniques.
Working Hours:
Monday to Friday, between 08:00 and 17:00.
160 hours per month.
Requirements:
Languages:
Native-level German proficiency.
B2-level English proficiency.
Skills:
Excellent IT knowledge, particularly MS Office.
Basic hardware knowledge.
Experience:
Previous experience in outbound sales is essential.
This role offers a dynamic working environment, whether remote or based in Lisbon, with strong support for professional growth. If you're ready to excel in a customer-focused IT role, apply today!
Propaganda
German-speaking It Customer Service Representatives Cincludes Outbound, Lisbon
1,834 €
German-speaking It Customer Service Representatives Cincludes Outbound, Lisbon
Portugal, Lisbon, Lisbon,
Modificado January 24, 2025
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