Overview
Mercier Consultancy MD is pleased to offer an exciting opportunity for a German Speaking Customer Support Representative in the food delivery sector, based in Greece. This role is perfect for individuals passionate about customer service and eager to assist German-speaking clients in enjoying high-quality food delivery experiences.
Responsibilities
Provide exceptional customer support to German-speaking clients via phone, email, and chat regarding food delivery services
Respond to inquiries about menus, order statuses, and delivery options in a timely and professional manner
Effectively manage and resolve customer complaints and issues to ensure high satisfaction rates
Document all interactions and feedback in our CRM system to help improve service delivery
Work closely with restaurant partners and delivery teams to coordinate services and enhance customer experiences
Stay updated on food delivery trends and offerings to provide informed and helpful guidance to clients
Requirements
Fluency in German (both written and spoken) is essential; knowledge of English is beneficial
Prior experience in customer service, particularly in the food delivery or hospitality sectors, is a plus
Strong communication skills with a commitment to delivering outstanding customer service
Excellent problem-solving abilities and a proactive approach to customer inquiries
Familiarity with customer service software and CRM systems is advantageous
A self-motivated individual able to work effectively both independently and as part of a team
A genuine interest in food delivery and hospitality services, along with a desire to work in a vibrant environment in Greece
Benefits
Competitive Monthly
Monthly Performance Bonus
Fully Paid Training
Health Insurance
2 Extra Salaries Per Year
And Much More..
