Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our Location: Lisbon, PortugalWe are Partners, we are Leaders, we are Experts and we are looking for native/ fluent Norwegian Speakers to become part of the Xerox Digital Support Team – Our team is responsible to offer the best customer experience through our Remote Support Solutions. We add value to our internal and external customers by providing the best Remote Hardware, Software and Network Solutions. This role is critical in the Support Cycle by proactively selling the benefits of troubleshooting via Telephone, Video Conferencing and Web Chat. This position requires superior Customer Support skills that include Empathy and Sense of Urgency as well as sound Technical Skills & Aptitude XEROX Customer Support will boost your knowledge in customer behavior and market knowledge for life. The Talent we’re looking for: Post-Secondary Education is an asset1-2 years of related experience preferredDemonstrated Superior Customer Service SkillsExperience using Social Media technologies (Skype, Facetime, Google Duo)Experience with Apple and Android devices to support video conferencingSolve Customer Hardware, Software and Networking problems at first contactSolid Problem-Solving SkillsAbility to communicate effectively – listening, written & verbalAbility to deliver results independently and as a part of a teamStrong Organizational, Prioritization & Time Management SkillsCritical thinking and decision makingAbility to multitask effectively with attention to detailHigh level of achievement and self-motivationAble to pick up new technology quicklyXerox will offer you: Employment directly with XeroxCompetitive salary (14 months/ year)Quarter performance bonusMonthly meal allowance & Monthly language bonusRecognition program for referral friendsOn site Canteen, GYM, Soccer Field and Swimming PoolOn-site Kitchen and Vending Machines with competitive pricesPrivate Healthcare, Doctor on site, Wellbeing ProgramWork-life balance & parenthood programGreat river view office location with easy access by public transportationTraining & Development including a 24X7 E-Learning PlatformCareers Opportunities based on performance and on a “recruit from inside” firstThe chance to get involved in our Social Responsibility Program and participate in several initiatives with focus on our community, the environment, diversity and inclusion. Note: For non-EU applicants, it is mandatory to hold a valid work permit #LI-GC1