Senior Onboarding & Technical Services Consultant, Portugal, Onfido

Publicados 2022-09-27
Expira 2022-10-27
ID #1187285314
Senior Onboarding & Technical Services Consultant, Portugal, Onfido
Portugal, Portalegre, Portugal,
Publicados September 27, 2022

Detalhes do trabalho

Tipo de emprego: Tempo total
Tipo de contrato: Permanente
Tipo de salário: Por mês
Ocupação: Senior onboarding & technical services consultant

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Onfido is the new identity standard for the internet. We empower people around the globe to reach services they love and need simply, speedily and safely – whether they’re renting a car or opening a bank account or completing a high-value transaction where identity is key. We built a full-service suite of AI-powered identity verification solutions with fairness and inclusiveness at their core, and were awarded ‘Outstanding Leader in Accessibility’ and ‘Best Innovation in Algorithmic Bias Mitigation’ awards at CogX. Onfido is an established pre-IPO technology company with a prominent position in the global marketplace that has been repeatedly recognized for excellence in performance and innovation. In 2021 we were awarded ‘Artificial Intelligence and Machine Learning Hot Company’ by CyberDefense Global Infosec Awards, ‘Fraud Prevention Innovation of the Year’ at the CyberSecurity Breakthrough Awards, and named to the CB Insights Fintech 250 for the fourth year running. We've received over $200 million in funding from investors including TPG Growth, Microsoft, and Salesforce to achieve our vision. We partner with thousands of businesses to help millions access services every week – from billion dollar institutions to hypergrowth unicorns. We support identities from 195 countries, and 2,500+ document types. Our recent growth is fuelled by continued increasing demand in the United States – where we’ve grown in year-over-year sales by 264% – as more enterprise organisations accelerate their digital transformation plans with Onfido. Our goal is to work together to promote and celebrate an inclusive and diverse community. Collectively, all Onfidoers are committed to creating an environment where everyone can be themselves, and where differences are celebrated. We encourage people from all backgrounds and cultures to come together to solve some of the world's most interesting problems.The OpportunityYou’ll join our growing Onboarding and Technical Services team in the UK and Europe, working with new clients to help plan and manage their Onfido integration and rollout. As one of their first touch points at Onfido you’ll be a driving force behind setting customers up for long-term success by delivering a first class onboarding experience and will work closely to deliver technical check-ins and health checks throughout the customer journey post-onboarding.You’ll work closely with our new customers to ensure they have a first-class experience connecting with Onfido’s API, integrating our SDK into their apps and setting up workflows in our Studio product. You’ll be a subject matter expert on Onfido’s product suite. This role sits in our customer organisation alongside Customer Success and Customer Support who you’ll work closely with to champion our customers internally. As a Senior Onboarding and Technical Services Consultant at Onfido you will:Be obsessed with providing the best customer experience. You're eager to roll up your sleeves to ensure customers are successful in integrating and rolling out Onfido.Deliver Onboarding and In-Life services for customers in person and/or remotely over video conference.Become an expert in Onfido's identity verification products and how customers should implement them effectively.Provide technical guidance to customers through your knowledge of how our API and SDKs function and can be used.Troubleshoot technical questions in coordination with customer development teams.Work closely with Sales, Support and Product Management colleagues to represent the “voice of the customer” within OnfidoBe a trusted advisor to our customers, supporting them as they take their first steps with OnfidoDevelop a deep understanding of customer requirements and use-cases.Be part of a fast growing team - you'll directly impact the growth of the Onboarding & Technical Services function within Onfido.We're looking for a Senior Onboarding and Technical Services Consultant with the following skills, and a passion for progressing their career in an exciting scale-up environment:4+ years experience in a customer facing role in Solution Engineering, Technical Account Management, Professional Services or something similarSelf-starter; an ability to operate independently and remotely with customers and colleaguesExperience working on multiple projects simultaneously Strong organisation and prioritisation skillsProven ability to handle enterprise and large corporate customersPractical hands on experience with frontend and backend technologies - you should be confident with basic full stack web development. Solid experience with at least one programming language (Swift, Java, Javascript, Python, CSS, XML, etc) or with app development on iOS or AndroidDemonstrable understanding of RESTful API design and technical integrations. Advantageous:You speak fluent German, French or SpanishExperience working in SaaS, Security, Verification or similar industries with a technical productFamiliarity with tools such as Postman, Looker or SalesforceOnfido CultureOnfidoer’s share a set of and want to hear from you if you believe in:> Succeeding together; you work collaboratively and put the team first> Taking pride; you care about quality, producing great work and customer / user outcomes> Creating customer buzz; you demonstrate a strong user / customer focus> Learning things & sharing them; you have a natural curiosity and default to sharing knowledge with others> Finding a better way; you’re adept at finding solutions, experimentation and innovating to make things betterOnfido BalancePersonal hyper-growth requires a fast-moving environment, a clear career development plan and—crucially—looking after ourselves. Onfido Balance is the toolkit we’ve developed to succinctly communicate our benefits offering:> Our Body benefits prioritise health, wellbeing, exercise and recovery. > Our Head benefits are focussed heavily on learning whatever your learning style, mental wellness and flexible working.> Our Heart benefits are framed around sharing our success with our peers, our local communities and our future selves in the form of equity, corporate social responsibility and better togetherness.

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